Call Center Bilingual Spanish​/English RN Overnights

Medcor is looking to hire a full-time bilingual Spanish‑speaking Registered Nurse for our 24/7 Occupational Health triage call center!
The hours for this position include 8-hour shifts between 4:00pm and 4:00am. For example, shifts could include 4:00pm-12:00am or 8:00pm-4:00am.

Job Type: Full-time - 40 hours per week

Salary: $30 per hour with additional shift differential pay available for evenings, nights & weekends

By joining our nursing team, you will be helping thousands of employers better manage their workplace injuries and improve the quality of healthcare for their employees. Nurses who are successful in this position must be able to talk on the phone for long periods while typing and navigating through various software applications simultaneously. Our nurses must be able to visualize an injury while on the phone and clarify details about the injury while following our propriety algorithms to guide the triage of the injured worker.

Training for this role will last 6 weeks, with 3 weeks of classroom instruction and 3 weeks of precepting. These first 6 weeks of training are held Monday through Friday, from 8a-4p CT.
The training schedule is non-negotiable, and all training must be successfully completed within the 6-week time frame. Following training, you will transition to your permanent schedule between the hours of 4p and 4a with an every‑other‑weekend requirement and holiday rotation. Changes to the permanent schedule are not allowed within the first 9 months of employment.

• Manage a rapid flow of incoming telephone calls from Medcor customers in a call center environment
• Document each call efficiently and accurately
• Monitor and track individual as well as call center goals, productivity metrics, and statistics
• Reflect all shift activities using the phone system and be responsible for personal schedule adherence
• Provide superior customer service to Medcor’s clients and employees
• Complete accurate assessment of symptoms and/or concerns utilizing Medcor’s Triage Algorithms
• Follow HIPAA Compliance Policies

• Be bilingual, fluent in both the English and Spanish language
• Have a valid RN license and current BLS (CPR) certification
• Be able to handle a high volume of consecutive calls
• Have strong technological skills as well as a typing speed of at least 30 WPM
• Work a major U.S. holiday rotation
• Work every other weekend
• Have effective written, verbal, and interpersonal communication skills. Ability to read, analyze, and interpret triage tools and information along with care instructions to injured employees and their managers.
• Be able to talk and/or hear. You are required to sit and use your hands. Specific vision abilities required by this job include close vision for computers and written work with the ability to adjust focus
• Be able to work on a computer for long periods
• Have a private space in your home with 4 walls and a door for patient privacy
• Have access to high-speed internet (no satellite) within your primary residence
• Be able to receive and apply feedback

• You have call center experience
• You have occupational health experience

At Medcor, we’re passionate about caring for our advocates as much as you are passionate about caring for your patients! Join our team and receive the support you need to be successful in your practice and to focus on your patients. In addition to a collaborative work environment, we offer great pay and benefits and emphasize your wellness.

• Stability! We’ve been around since 1984.
• Potential for retention and performance incentives
• Opportunities galore! Medcor has a lot more to offer than just this job. There are opportunities to move vertically, horizontally, and geographically. Annually, 20% of our openings are filled by internal employees. The fact is, opportunity exists here!
• Training! We believe in it and we’ll train and support you to be the best you can be. We feel we offer more training than most other companies.
• We have an open‑door policy. Do you have something to say? Speak your mind! We encourage it and we look forward to how you can help our organization.