Dental Lab Technician; Quality Control
Listed on 2026-02-10
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Quality Assurance - QA/QC
Quality Technician/ Inspector, Quality Control / Manager
Location: Fenton
Overview
Join National Dentex - a leading healthcare organization specializing in the dental industry. We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have 50+ labs throughout the country. Our team is growing, and we are hiring a number of key positions within our organization including this Dental Lab Technician II (Fixed QC) opportunity at NDX Keller in Fenton, MO.
The regular hours for this position are from 8:00 AM to 4:00 PM, Monday through Friday, and subject to change from time to time.
This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement.
Responsibilities- Process outgoing calls in a timely manner
- Facilitate assigned technical areas (Fixed/Implants/Appliances) technical calls
- Complete an “administrative quality inspection” on all cases, including checking items on the work ticket, prescription, billing accuracy, and adding personal notes where appropriate
- Analyze remakes by customer and ensure any issues are resolved
- Participate in department meetings to share customer feedback
- QC data with department manager for resolution
- Work with sales team members and assist with programs as needed
- All other duties as assigned
- Ability to facilitate in 2 or more assigned technical areas
- Must have computer skills including typing and familiarity with Microsoft Office products
- Verbal communication via telephone, maintaining a positive demeanor
- Verbal communication with all levels of staff, maintaining a positive demeanor
- Takes initiative
- Excellent listening skills
- Attention to detail
- Preferred:
High school diploma or GED equivalent - Minimum 5 years’ experience of direct dental customer service experience on technical related issues
- PC literacy required: MS Office Skills (Outlook, Word, Excel)
- Strong Communication Skills
- Customer Focus
- Problem Solving
- Decision Quality
- Willingness to Learn
- Productive Work Habits
- All Office Equipment
- Potential Exposure to Bloodborne Pathogens
- Perform tasks at multiple workstations - standing and sitting for extended periods of time
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