IT Principal Delivery Lead

Responsibilities

• Release Cycle Quality Governance:
  Monitor the transformation's release readiness across multiple squads, proactively raising enterprise-level risks to avoid late-stage defects in critical integrations.
• Ensure Quality Gates, Entry Criteria, and Exit Criteria are met as a mandatory part of the Definition of Done.
• Support compliance with QA standards across the squad or delivery team.
• Drive operational QA execution and technical engineering leadership within each release cycle for major programs.
• Lead the hands-on expansion and maturity of core testing platforms, driving the enterprise adoption of Playwright, Jenkins, and SA utils across delivery teams.
• Scaling QA Capacity & Functionality Through AI:
  Design and execute tactical plans to scale and extend overall QA capacity and testing functionality through the practical application of Artificial Intelligence (AI).
• Implement AI-driven efficiencies to optimize test generation, accelerate release cycles, and scale test coverage without increasing manual overhead.
• Leverage predictive capabilities and AI tooling to proactively identify hotspot areas in complex codebases and integration points.
• Requirement Review & QA Transformation Leadership:
  Lead the cross-functional End-to-End (E2E) strategy for complex transformation programs, ensuring zero business disruptions during major go-lives.
• Operationalize the CoE’s automated  rules of the road  across complex integrated ecosystems to modernize legacy testing practices.
• Defect Management and Auditability:
  Ensure every defect includes a verified Root Cause Analysis (RCA). Maintain strict bi-directional traceability between test cases and defects to provide a complete audit trail.
• Actively participate in bug triage calls and ensure defects are reviewed, prioritized, and tracked to closure.
• Reporting and Data Hygiene:
  Maintain high data hygiene across QA reporting tools and trackers. Ensure test execution status, defect status, and release metrics are updated in real time to support decision-making.
• QA Ceremony Ownership:
  Take full ownership of QA ceremonies and drive active participation from senior stakeholders to ensure quality goals align with business priorities.
• Stakeholder Management:
  Act as the primary QA liaison to streamline the delivery of objective, data-driven test results to Business and Product leads, providing the visibility needed for core team release decisions.

• Minimum of 10 years of experience in Software Quality Engineering
• At least 5 years demonstrating strong QA engineering leadership or managing Program QA Delivery
• Proven track record of driving the operational implementation of QA processes across large-scale, complex release cycles and transformation programs
• Expert-level ability to manage and influence business and product stakeholders
• A deep understanding of test execution governance
• Strong hands‑on experience in QA Automation and framework extension, specifically utilizing Playwright and CI/CD pipelines via Jenkins
• Expert-level experience in defect lifecycle management, including the ability to conduct verified Root Cause Analysis (RCA) and leakage analysis
• Expert-level experience with enterprise test management tools, specifically X‑Ray and Jira, including the enforcement of bi-directional traceability and data hygiene
• Proven ability to lead purposeful, outcome-driven QA ceremonies, bug triage calls, and structured walkthroughs with cross-functional teams
• Demonstrated experience implementing and utilizing AI-enabled test frameworks, predictive analytics, or self-healing automation tools to extend testing capacity.