Quality Assurance Associate

Job Description

Job Description

Quality Assurance Associate Grow Your Quality Career with a High-Impact Role in a Collaborative Manufacturing Environment

We are seeking a detail-oriented Quality Assurance Associate to join a growing Quality team and play a key role in strengthening quality systems, supporting customer-facing quality processes, and driving continuous improvement initiatives.

This newly created position offers the opportunity to take ownership of complaint investigations, internal audits, document control activities, quality metrics, and Quality Management System (QMS) processes. Working directly with an experienced Quality Manager, you'll gain broad exposure to quality operations and have a clear path toward developing into an Internal Audit Lead role.

If you're passionate about quality systems, problem solving, customer interaction, and process improvement, we'd love to hear from you.

• Lead customer complaint investigations from intake through closure.
• Collect and evaluate data to determine root causes and identify appropriate corrective actions.
• Prepare clear, professional investigation reports and customer-facing communications.
• Participate in customer discussions to review findings and support quality-related inquiries.
• Ensure investigations are completed accurately, thoroughly, and within established timelines.

• Coordinate internal audit schedules and track audit activities across the organization.
• Support and eventually lead internal audits, including planning, execution, reporting, and follow-up.
• Document audit findings and ensure completion of corrective actions.
• Assist in maintaining compliance with ISO-based quality systems and regulatory requirements.
• Support continuous improvement initiatives that strengthen quality processes and system effectiveness.

• Maintain and organize complaint files, CAPA records, nonconformance reports (NCRs), audit documentation, and quality records.
• Support corrective and preventive action activities, including tracking implementation and effectiveness.
• Assist with nonconformance investigations and follow-up activities.
• Ensure accurate documentation and record retention practices.

• Maintain controlled documents, procedures, work instructions, and quality records.
• Track and analyze quality metrics using Excel and other reporting tools.
• Generate reports that support management review, trend analysis, and continuous improvement efforts.
• Identify opportunities to improve manual workflows and streamline quality processes.

• Work closely with Operations, Manufacturing, Engineering, and Customer-facing teams.
• Support supplier quality activities and communications as needed.
• Provide professional, customer-focused support that reinforces the organization's commitment to quality and compliance.

• 2+ years of experience in Quality Assurance, Quality Systems, or a related quality function within a manufacturing environment.
• Experience supporting customer complaint investigations, including documentation, analysis, and follow-up.
• Experience participating in or coordinating internal audits.
• Understanding of ISO-based quality systems and quality management principles.
• Strong written communication skills with the ability to create professional investigation reports and customer correspondence.
• Proficiency with Microsoft Excel for tracking, reporting, and data analysis.
• Proficiency with Microsoft Outlook and professional business communication.
• Strong organizational and time-management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Confidence interacting directly with customers and internal stakeholders.

• Experience working within an ISO 9001 Quality Management System.
• Previous Quality Control, inspection, or manufacturing quality experience.
• Experience with CAPA programs and effectiveness verification.
• Experience managing or supporting NCR processes.
• Document control experience within a regulated or ISO-compliant environment.
• Exposure to supplier quality activities and supplier corrective actions.
• Experience communicating directly with customers on quality matters.
• Interest in developing into an Internal Audit Lead role.
• Experience improving manual systems, workflows, and process documentation.

• You take ownership of quality investigations and drive them to timely completion.