STO-- STO - Leasing Specialist

Position: STO-4 - STO - Leasing Specialist
Location: California

## Description Leasing Specialist Leasing Specialist   IMMEDIATE SUPERVISOR: PROPERTY MANAGERThe Leasing is a vital role in the community. The position should generate and lease to traffic with the purpose of increasing occupancy. This position is responsible for apartment rentals, move-ins, and lease renewals. The leasing consultant provides a high level of customer service and should be an expert in obtaining product knowledge of the property and competitors.

Primary Responsibilities

I.
Personnel
* Responsible for proper maintenance of all resident and property files.
* Have a comprehensive working knowledge of all lease related documents and be able to accurately complete in a timely manner. Oversee the daily maintenance of all files.
* Inspect all pre-leased apartments prior to the resident’s scheduled move-in date.
* Understand the community and know all specials and floor plans. Create and maintain waiting lists while having a sense of urgency.
* Be able to score an 80% or better on all shopping reports.
* Always have a professional appearance and demeanor.

II.
Administrative
* Lease all vacant and upcoming vacant units by qualifying prospective residents in accordance with company standards and Fair Housing Guidelines.
* Maintain at least a 40% closing ratio.
* Enter all traffic into Resman daily.
* Responsible for “shopping” competitive properties to stay abreast of industry trends.
* Execute lease renewal procedure to maximize resident retention and coordinate all move-in dates and all changes regarding move-outs.
* Complete guest cards and follow up with prospects to increase occupancy.
* Other duties as assigned.

III.
Customer Service
* Answer incoming phone calls professionally and handle accordingly while always maintaining quality customer service. Welcome and show enthusiasm to all prospects, residents and vendors.
* Possess strong communication skills with an outgoing personality and meet all prospects’ needs by identifying “hot buttons” and showing them, we care.

IV.
Maintenance
* Route any service requests needed to the maintenance team and monitor resident satisfaction in person or through follow-up calls. Pick up litter on the property and report any needs to maintenance team.

Leasing Specialist Immediate Supervisor:
Property Manager Position Summary The Leasing Specialist plays a vital role in the success of the community by driving occupancy through effective leasing and exceptional customer service. This position is responsible for apartment rentals, move-ins, and renewals while maintaining accurate records and providing residents and prospects with a positive, professional experience. The ideal candidate demonstrates strong communication skills, thorough product knowledge, and a proactive approach to achieving leasing goals.

Primary Responsibilities

I. Personnel & Compliance
* Maintain accurate and organized resident and property files.
* Demonstrate a comprehensive understanding of all lease-related documents; complete all required paperwork accurately and promptly.
* Inspect all pre-leased apartments prior to move-in to ensure readiness and quality.
* Stay fully informed on community features, availability, floor plans, and current specials.
* Create and manage waiting lists while maintaining a strong sense of urgency.
* Achieve a minimum score of 80% or higher on all leasing shop reports.
* Present a professional appearance and demeanor at all times, reflecting company standards.

II. Administrative & Leasing
* Lease all vacant and upcoming units by qualifying prospective residents in accordance with company standards and Fair Housing guidelines.
* Maintain a minimum 40% closing ratio on leasing traffic.
* Accurately enter all prospect and traffic information into Res Man daily.
* Conduct regular competitive market surveys to remain informed on local trends and pricing.
* Execute the lease renewal process to maximize resident retention.
* Coordinate all move-ins, move-outs, and related changes with accuracy and timeliness.
* Complete guest cards, follow up consistently, and convert leads to leases to meet occupancy goals.
* Perform additional administrative or operational duties as assigned by management.

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