Resident Manager - Full Time

Job Description

About Community Corporation of Santa Monica -

Community Corp is a mission-driven nonprofit dedicated to restoring, building, and managing affordable housing. Since 1982, we have developed and preserved over 2,000 homes throughout Santa Monica and the Westside.

Our work goes beyond housing we strengthen neighborhoods, support thriving communities, and create lasting impact for thousands of residents. By expanding access to affordable housing, we help make our communities more inclusive, sustainable, and supportive for all.

We are seeking a dedicated and service-oriented Full-Time Resident Manager to join our team. In this role, you will be at the heart of our communities ensuring properties are well-managed, residents are supported, and operations run smoothly.

Hourly Rate: $22.00 – $24.00

We offer a competitive and comprehensive benefits package, including:

• Medical insurance
• Dental and vision insurance
• 403(b) retirement plan
• 4 weeks of paid vacation
• 120 hours of sick time
• Paid holidays
• Paid sick leave
• Mileage reimbursement
• On-site unit included
• Paid utilities

• Property Operations & Resident Relations: Collect and post rent, manage adjustments, enforce leases and community rules, support move-ins/move-outs, respond to resident concerns, responsible for processing monthly rent in a timely accurate manner and deliver excellent customer service to residents, staff, and vendors
• Compliance & Leasing:
  Income-qualify applicants, lease vacant units, process recertifications, and ensure full compliance with LIHTC, HCD, LAHD, Section 8, and Fair Housing requirements; prepare and maintain accurate, audit-ready files and documentation
• Reporting & Administration:
  Maintain rent journals and resident records, prepare notices, complete lease-up, quarterly, and annual reports, and ensure all documentation is accurate, timely, and compliant
• Property Oversight & Maintenance Coordination:
  Conduct daily property walks and inspections, maintain curb appeal, coordinate and follow up on maintenance requests, oversee shared spaces (if applicable), and document/report incidents
• Team Collaboration & Support:
  Communicate regularly with Property Supervisor, assist with audits and compliance reviews, support cross-property operations, and help train new Resident Managers
• General Responsibilities:
  
  Respond to after-hours emergencies, reside onsite if required, and perform additional duties as assigned

• LIHTC certification preferred
• Strong attention to detail and organization
• Ability to manage multiple priorities effectively
• Excellent written and verbal communication skills
  
  Strong math and analytical skills
• Knowledge of Fair Housing laws and California regulations
• Proficiency in Microsoft Word and Excel (Yardi/Access a plus)

For select communities, supportive housing experience is required. In these roles, you will:

• Oversee daily operations of supportive housing communities
• Act as a liaison between residents, case managers, and service providers
• Promote resident well-being and housing stability
• Collaborate with partners such as LAHD, LAHSA, and CES
• Strong interpersonal skills, empathy, and the ability to manage multiple priorities are essential

• High school diploma/GED required; some college preferred
• Minimum of 2 years of onsite Resident Manager experience in affordable housing
• Leasing experience required
• For supportive housing: experience working with formerly unhoused or special needs populations preferred

This role requires both office