Assistant Community Manager

POSITION TITLE: Assistant Community Manager

Resident Services

Community Manager

Exempt

The Assistant Community Manager assists with managing operations, leasing activity, renewals, collections, financial reporting, supplies, and communications for assigned residential community.

All employees are expected to find ways to bring our values to life every day by demonstrating: leadership, commitment, and integrity.

Resident feedback on quality and timeliness of resident services provided; resident turnover.

• Assists in managing day-to-day operations.
• Assist in managing daily community requirements.
• Ensure all monies received are deposited and recorded on a daily basis and confirms proper bookkeeping procedures are followed.
• Assist Community Manager with preparation of daily and weekly reports, resident communications, move-in inspections, etc.
• Compile weekly/monthly community status reports.
• Promptly respond to resident concerns, comments, and/or complaints.
• Perform routine general office duties, such as filing, cleaning, etc.
• Ensure that the proper move-in paperwork, keys, and remotes are prepared for a new resident.
• Operate the office in a professional, clean, uncluttered, and well-staffed manner.
• Inspect make-ready apartments prior to move in.
• Maintain and/or create a resident renewal program to encourage resident retention; including planning and executing resident functions.
• Create a sense of community at the community while maintaining the policy of non-fraternization.
• Manage community maintenance with the assistance of the service team.
• Assist in managing requests for repairs and maintenance and evaluate timely completion of work orders.
• Maintain compliance with required permits for operating the community, such as pool, elevator, etc.
• Monitor electric, water, and gas usage on the community.
• Manage and monitor rental collection.
• Ensure rent and other charges are collected timely and posted daily.
• Ensure the proper legal notices are given and deadlines met concerning filing eviction, filing writs, and attending court hearings.
• Ensure compliance with community policies and lease agreements. Responds to violations and communicates with the residents.
• Assess move-out condition of apartments and has a final account statement sent with the final disposition.
• Immediately inform and refer any liability claims, legal complaints, or other violations to the Regional Manager and/or corporate office.
• Assist with community personnel management.
• Create, mentor, and manage a cohesive community management team in accordance with policies.
• Coordinate orientation and ongoing training programs for community staff.
• Manage, create and monitor marketing activities.
• Understand the market and any other aspects of the sub-market that could impact occupancy and/or income of the community.
• Assist with marketing and leasing apartments.
• Assist with the creation of marketing surveys and understand marketing strategies to secure prospects.
• Perform other duties as assigned or requested to support community operations.

• Language
  
  Skills:
  
  Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence.
• Mathematical
  
  Skills:
  
  Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.
• Reasoning Ability:Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Computer
  
  Skills:
  
  Strong computer skills in Microsoft…