Senior Manager, Qualitative Operations

• Own end-to-end recruitment management for Qualitative and UX research studies, including vendor management, scheduling, and communications
• Serve as the primary point of contact for recruitment topics throughout project engagements
• Translate client requirements into actionable field plans
• Coordinate internal teams, vendors, and research participants
• Manage multiple complex domestic and international projects simultaneously
• Collaborate with clients across global markets and time zones, adjusting working hours as needed
• Confirm and communicate project fieldwork schedules, logistics, and details
• Solicit and evaluate vendor bids and brief vendors on project specifications
• Draft and review recruitment screening questionnaires
• Track project fieldwork budgets and monitor or approve vendor invoices
• Identify fieldwork problems and implement solutions
• Enforce standard operating procedures
• Identify opportunities to improve fieldwork quality and client experience

• Bachelor's degree in Market Research, Social Sciences, Psychology, Sociology, or related field
• Certification in Project Management is a bonus
• Minimum of 2 years of experience project managing qualitative research methodologies, including focus groups, in-depth interviews, and ethnographic studies, domestically and internationally
• Excellent communication and interpersonal skills
• Detail-oriented mindset and commitment to data accuracy and quality
• Strong problem-solving skills and adaptability to changing project requirements
• Creative, flexible, and collaborative approach to solving problems and meeting client needs
• Ability to work independently with little supervision

Demonstrates expertise in end-to-end recruitment management for qualitative and UX research studies, with a strong focus on project management, vendor coordination, and client communication. Proven ability to manage complex projects across global markets while ensuring data accuracy and quality.

• Project Management
• Qualitative Research Methodologies
• Vendor Management
• Communication Skills
• Problem-Solving Skills

• Recruitment Management
• Field Plans Translation
• Budget Tracking
• Screening Questionnaire Drafting
• Logistics Coordination
• Data Accuracy
• Quality Improvement

• Detail-Oriented
• Adaptability
• Creativity
• Collaboration
• Independence

• Project Management Certification

• Market Research
• Social Sciences
• Psychology
• Sociology
• Focus Groups
• In-Depth Interviews
• Ethnographic Studies