General Manager

GENERAL MANAGER

JOB SUMMARY:

Our General Managers are our restaurant leaders and they are directly responsible for the day-to-day operations and success of their restaurant. They have full responsibility for the business including people, operations, and financial metrics. The General Manager leads their team in providing an exceptional guest experience, operating a clean restaurant, delivering operational excellence, growing sales, and driving profitability through training and by providing an unbeatable work culture.

The General Manager reports to the District Manager and supports them as required.

The position includes, but is not limited to, the following essential job responsibilities:

GENERAL MANAGER

JOB RESPONSIBILITIES:

Talent Management Recruits, interviews, hires, trains, coaches, and develops successful Assistant Managers, Shift Managers, and Team Members.

Responsible for developing an Assistant Manager that can oversee the restaurant and perform required duties in the General Manager’s absence.

Executes brand training program and implements additional training plans as necessary.

Maintains the highest personal and professional appearance and ensures their team does the same.

Delivers an unbeatable work culture that drives engagement, increases retention, and decreases turnover.

Provides praise and recognition to reinforce positive behaviors.

Implements progressive discipline to address deficiencies in performance or failure to adhere to company policies or regulatory requirements.

Food Safety, Quality, and Quantity Ensures team is adhering to proper hygiene, handwashing, glove usage, and general food safety standards.

Establishes build to’s and maintains production management systems to ensure the restaurant doesn’t run out of food to serve.

Leads team to ensure all food is prepared and served to brand recipes and quality standards.

Guest Satisfaction Trains team to create an extraordinary guest experience and achieve service goals.

Achieves speed of service goals while not compromising quality or service.

Investigates guest feedback, resolves guest concerns, and monitors service trends.

Conducts retraining or coaching based on observations and guest feedback to improve service.

Operational Excellence Maintains a clean and safe restaurant environment and ensures brand standards are met or exceeded.

Conducts daily or shift pathing and full restaurant evaluations as required to self-assess operations. Provides feedback and coaching to their team.

Identifies operational gaps and addresses them in a timely and effective manner.

Achieves 95+ Health Department ratings and passing brand evaluations by ensuring a properly trained and engaged management team.

Financial Leadership Reviews financial reports to identify opportunities and works closely with team to drive improvements.

Implements plans to increase traffic counts and average check to grow sales.

Maintains accuracy and integrity of all cash, sales, inventory, and other restaurant data.

Ensures restaurant meets or exceeds profitability targets.

Communication Stays abreast of brand and company initiatives and requirements and works with team to maintain them.

Cascades information to team through shift huddles, restaurant meetings, and 1:1’s. Maintains communication board.

Reports any injuries or incidents immediately to District Manager and other third parties as required.

Communicates with District Manager and participates in company calls and meetings as required.

General Duties and Administration Responsible for completing or delegating and ensuring the accuracy and completeness of all daily, weekly, and period paperwork including cash and inventory counts, banking, truck orders and deliveries, schedules, and any other duties as required.

Ensures…