Restaurant Manager

Job Title

Salaried Restaurant Manager

General Manager

As a Salaried Restaurant Manager at Wendy’s, you will be a key member of the management team, overseeing daily restaurant operations to ensure a high level of customer satisfaction and operational excellence. You will assist the Restaurant Manager with team leadership, quality control, financial performance, and creating a safe, clean, and efficient environment for both guests and team members.

• Lead, motivate, and develop a team of employees, including Shift Supervisors and Team Members.
• Hire, train, and onboard new employees, ensuring they understand their roles, responsibilities, and company standards.
• Conduct performance evaluations, provide feedback, and support career development for staff.
• Create and manage employee schedules, ensuring adequate staffing levels during peak and off‑peak hours.
• Address employee issues or conflicts promptly and professionally, ensuring a positive work environment.

• Ensure the highest level of customer satisfaction by maintaining service standards and addressing customer concerns or complaints in a timely and professional manner.
• Oversee guest interactions and ensure that every customer receives a positive and memorable dining experience.
• Implement strategies to enhance customer loyalty, promote repeat business, and resolve customer service issues effectively.

• Oversee day‑to‑day restaurant operations, ensuring the restaurant is fully stocked, clean, and running smoothly.
• Ensure that food is prepared according to Fazoli’s quality standards and served in a timely manner.
• Monitor restaurant performance, including speed of service, food quality, cleanliness, and overall efficiency.
• Implement and enforce company policies and procedures related to health and safety, food quality, and cleanliness.
• Review and analyze operational reports, such as sales, labor, and inventory, to ensure performance targets are met.

• Control costs by managing labor, food, and inventory expenses while ensuring high standards of quality and service.
• Analyze financial reports to track revenue and expenses and implement cost‑control measures to meet or exceed profit goals.
• Handle cash management duties, including daily cash balancing, deposits, and ensuring proper cash register operations.
• Drive sales by developing strategies to increase average check size, promote special offers, and improve customer retention.

• Oversee inventory management, ensuring adequate stock levels of food, beverages, and supplies are maintained.
• Place orders and coordinate deliveries to ensure proper inventory levels and minimize waste or shortages.
• Perform regular inventory counts and reconcile discrepancies, reporting any issues to senior management.

• Ensure compliance with all local, state, and federal health and safety regulations, including food safety and sanitation standards.
• Conduct regular inspections of kitchen and dining areas to ensure adherence to cleanliness and safety guidelines.
• Train employees on food safety and sanitation procedures to maintain a clean and safe work environment.

• Participate in local marketing initiatives to drive brand awareness and attract new customers.
• Engage with customers through direct feedback to enhance customer experience and brand reputation.

• Address operational challenges, customer issues, and staffing concerns promptly and effectively.
• Make critical decisions regarding staffing, customer service, and operational adjustments during the shift.
• Identify opportunities for…