Server,Server/Wait Staff Job California Missouri USA,Restaurant/Food Service

Server

Accountability

Reporting to the General Manager and Restaurant Manager, the Server greets, seats, and services guests in a friendly and courteous manner, takes and delivers orders, suggestively sells, receives payment, and assists other service personnel as needed to provide total guest satisfaction. Responds to and addresses guests concerns in a timely and courteous manner. Exhibits Denny’s Guiding Principles when interacting with others.

Key

Business Areas

A “Key Business Area” is an area of performance in which the Server must be successful to meet their accountabilities. Successful results in Denny’s Key Business Areas are supported by the following behaviors or actions:

1. Consistently exhibits Denny’s Vision, Mission, and Guiding Principles

2. Demonstrates a sense of urgency when serving guests; meets service cycle timing standards

3. Greets guests immediately upon arrival and acknowledges them at departure

4. Assists with guests seating utilizing proper arrival order and rotation procedures; assists with any special needs

5. Suggestively sells and achieves guest check average targets

6. Accurately enters orders on point of sale system

7. Prepares beverage orders as well as some appetizers, salads, and desserts

8. Checks prepared orders for completeness and presentation

9. Delivers food and beverage orders timely and in accordance with standards

10. Attends to guest during the entire dining experience in a prompt and courteous manner

11. Demonstrates knowledge of station and floor breakdowns

12. Possesses strong product and menu knowledge

13. Uses proper telephone etiquette; assists with “to go” orders

14. Pre-busses tables in a timely manner; clears, cleans, and presets tables promptly upon guests departure

15. Addresses complaints and requests promptly in a courteous manner and notifies the supervisor of any issues

16. Demonstrates safe cash handling procedures in accordance with policy and accurately completes cash, credit card, and discount transactions

17. Willingly assists others without being asked

18. Maintains cleanliness and organization of dining room and service area

19. Completes all required side-work, including deep cleaning assignments

20. Provides prompt and courteous service and is cordial to all team members and guests

21. Adheres to Denny’s Brand Standards and internal policies and procedures

Essential Functions

Ability to lift and carry supplies and equipment up to 30 lbs
Ability to raise a tray weighing up to 25 lbs to shoulder height
Able to bend, stoop, reach, wipe, lift, and grab
Must have sufficient mobility to move and operate in work area
Must be able to stand and walk throughout a 4 to 8 hour shift
Must be able to hear well in a loud environment to respond to employee and guest needs
Must meet any state, county, or municipal regulation pertaining to health risk concerns about food handling
Must be able to observe and differentiate between monetary denominations
Must be able to serve all Denny’s menu products
Must be able to operate point of sale system
Must be able to work around potentially hazardous chemicals

Position Qualifications

Must be able to communicate effectively in English both orally and in writing
Must be able to pass all required tests and training requirements for the position
Must be able to work in a team environment
Meets Denny’s uniform and grooming standards and maintains them throughout the shift
Must be able to work a flexible schedule, including holidays, nights, and weekends
Possesses excellent guest service skills
Possesses basic math skills (add, subtract, multiply, and divide)
Must be dependable and able to learn basic tasks and follow instructions
Places a value on diversity and shows respect for others
Minimum age requirement of 21 in restaurants that free…

Server, Server​/Wait Staff

Server, Server/Wait Staff