Store Manager, Retail & Store Manager

Store Manager

Lead and manage the day‑to‑day operations of a Verizon Authorized Retail store, ensuring a superior guest experience and strong sales performance for the team.

On a typical day you will:

• Deliver outstanding customer service and coach team members by example on the sales floor.
• Manage daily operational tasks including opening/closing activities, cash handling, inventory restocking, and merchandising compliance.
• Drive personal and team sales by following the EGET sales process and meeting quota assignments.
• Resolve customer issues, handle escalations, and maintain brand compliance.
• Analyze staffing needs, report financial and sales data, and communicate daily/weekly/monthly goals.
• Address technical or facility issues by opening trouble tickets with Facilities/Network/IT.
• Collaborate with the District Manager on operational direction.
• Lead daily meetings, coaching sessions, and training to develop team performance.
• Ensure the store meets safety, cleanliness, and security standards.
• Share collective responsibility for reaching store targets.

• Background in customer service within retail, restaurant, or wireless industry preferred.
• 1–2 years of experience in customer service or a leadership role.
• Experience managing a commission‑based sales team and meeting challenging sales goals.
• Proven ability to balance multiple priorities in a fast‑paced environment.
• Skill in setting goals, evaluating performance, and developing high‑performing teams.
• Basic interviewing skills and staffing knowledge.
• High school diploma or GED required.
• Willingness to work evenings, weekends, holidays, and peak periods (November–December).
• Minimum age 18 and legal authorization to work in the United States.

• Paid training and New Hire University program.
• Premium health, dental, and vision insurance.
• Paid maternity leave.
• 401(k) match.
• Tuition reimbursement.
• Discount on Verizon services.
• Referral bonus.
• Frequent contests and recognition.
• Career advancement opportunities.

Base rate of $19.00 per hour with uncapped commission potential.

• Lifting up to ten pounds.
• Ability to stand for extended periods.

All employees must complete a 2‑week New Hire University training program within 30 days of start date and participate in ongoing online and on‑site training courses throughout employment.

We are an equal opportunity employer and celebrate qualified candidates’ and employees’ differences regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran or military status, or any other status or characteristic protected by federal, state, or local law. Diversity makes us stronger.