Vice President Retail Stores

$185,000 - $210,000 a year

The Vice President of Retail Stores is a senior field leadership role responsible for driving profitable growth, delivering world‑class service, and strengthening client relationships across a network of approximately 35 boutique retail stores across the US. This leader will oversee multiple field leaders and store teams, serving as the primary conduit between the stores and the corporate office. The role requires a hands‑on, client‑centric executive with deep luxury retail experience who leads from the floor, partners cross‑functionally, and ensures brand standards, merchandising, operational excellence, and talent development  role is accountable for the stores financial results, client experience, event execution, compliance, execution of strategic priorities, and maintaining effective and professional communication with all internal and external stakeholders.

This role reports to the Chief Executive Officer; based in Orange County, CA with significant travel.

• Own full P&L responsibility for the retail store portfolio, driving sales, profitability, productivity, expense control and inventory management
• Lead annual budget development, forecasting, and long‑range planning in partnership with Finance and executive leadership
• Analyze store‑level and regional performance, identifying opportunities and risks and implementing action plans to drive results
• Ensure achievement of sales plans, productivity goals, and profit targets across all locations
• Monitor market trends, competitive activity, and client behaviors, translating insights into actionable strategies for the field and corporate teams
• Leverage CRM analytics and client insights to identify growth opportunities, inform strategic decision‑making, and drive sales and profitability across the retail portfolio

• Lead, develop, and inspire a high‑performing team of field leaders and store leadership across multiple markets
• Establish clear expectations, accountability, and performance standards aligned with brand values and luxury service expectations
• Maintain strong field presence through regular store visits, embodying a “walk the floor” leadership philosophy
• Partner with field leaders to create tailored business and clienteling strategies by store, market, and product category
• Provide hands‑on support during key business moments, leadership transitions, store openings, and peak selling periods

• Ensure consistent delivery of a world‑class luxury client experience across all stores
• Champion deep client connection, relationship‑building, and personalized service strategies
• Utilize CRM tools to support personalized clienteling strategies, deepen high‑value client relationships, and elevate the luxury service experience
• Resolve escalated client issues with discretion, urgency, and a brand‑first mindset
• Partner with Marketing and Retail Experience teams to support events, private appointments, and local activations
• Ensure all stores reflect brand standards in visual merchandising, store environment, and overall presentation

• Collaborate cross‑functionally with Merchandising, Buying, Planning, and Visual teams to ensure optimal product assortment and flow
• Provide feedback on product performance, client demand, slow movers, and local market needs
• Oversee execution of merchandising standards, store layouts, and visual updates
• Ensure operational excellence across inventory control, loss prevention, back‑of‑house efficiency, and compliance with company policies
• Ensure consistent execution of operational initiatives, systems, and processes

• Build a strong leadership pipeline through intentional recruiting, onboarding, coaching, and succession planning
• Partner closely with Human Resources on talent reviews, performance management, and leadership development
• Coach field leaders and store directors to elevate decision‑making, people leadership, and business acumen
• Foster a culture of accountability, collaboration, inclusivity, and…