Service Clerk; Part-time

Service Clerk (Part-Time)

Reports to:

Store Director

FLSA Status:
Non-Exempt

Summary

We are seeking a Service Clerk to assist customers and ensure a smooth shopping experience. In this role, you will handle various front-end responsibilities, including bagging groceries, retrieving carts, and maintaining a clean store environment. You will play a key role in providing friendly and efficient service while supporting store operations. If you are customer-focused, enjoy working in a fast-paced environment, and have a positive attitude, we encourage you to apply!

Essential Duties and Responsibilities

• Bag groceries
• Assist customers
• Retrieve shopping carts
• Maintain store cleanliness
• Stock and restock supplies
• Support cashiers
• Follow safety procedures
• Perform all other duties as assigned

Qualifications

• Strong customer service skills
• Positive attitude
• Ability to communicate effectively
• Basic problem-solving skills
• Ability to handle customer inquiries professionally
• Must adhere to store policies and procedures
• Ability to work in a fast-paced environment

Working Conditions

• Work is typically performed in normal grocery store conditions where temperatures may fluctuate towards the front-end
• Occasional outdoor work
• Must be available to work a flexible schedule including a variety of shifts, days, evenings, nights, and weekends including overtime, as needed

Physical Demands

• Must be able to stand and walk for extended periods of time
• Frequently required to stoop, kneel, crouch, crawl, push and pull
• Must have visual and hearing acuity
• Consistently perform repetitive tasks
• Ability to use hands and fingers to reach, lift and carry up to 50 pounds or more
• Ability to speak to, hear, and understand others via phone and in person in English

Job Success Factors

Customer Service

• Create customer loyalty by delivering outstanding customer service, executing sales promotions, ensuring quality food products are available to sell

Honesty & Integrity

• Always maintain professional and ethical behaviors
• Create accurate records including Waste Logs
• Maintain confidentiality regarding private employee matters

Authenticity

• Express genuine care for the team, the customers, and the business

Maintain High Standards

• Always perform tasks to the highest standards

Positive Attitude

• Take pride in executing job tasks and maintaining a clean, organized work area

Teamwork

• Maintain open communication with all co-workers
• Support team members and cooperate in providing excellent guest service

Accountability

• Listen openly to performance feedback and incorporate suggestions into work processes and attitude

Reliability

• Arrive punctual and ready to begin work assignments
• Deliver quality work product using resources and time allocated