Training Manager

Store Training Manager

In addition to the essential functions contained within the Store Manager job description, the Store Training Manager is responsible for the following essential functions:
Assist with onboarding new leaders in the region to develop store leadership teams that are effectively able to lead the store team, utilizing the Division of Responsibilities training program as a key component. Partner with the Zone Training Manager to implement and impact effective store training across multiple channels and to designated store locations. Assist Store Managers within the region to provide train the trainer assistance by demonstrating how to conduct effective training with their staff.

Partner with the Zone Training Manager and Customer Experience leadership to act as a pilot store for new training. Provide feedback on the effectiveness of the training content, method of delivery, and follow up. Act as a regional resource to support the rollout of new training in the store locations within the region. Demonstrate flagship standards and the ability to train to scale.

Set the store operating and service example as a model for all other stores within the region, within all aspects of the business.

In addition to the qualifications described within the Store Manager job description, the Store Training Manager must meet the following qualifications:
Minimum 5 years of successful experience as a retail Store Manager. Proven ability to train and develop both individuals and teams, leading to staff career growth and leadership succession. Successful experience building a strong and committed store team - evidenced by employee retention and engagement. Demonstrated ability to lead operating and service standards as a Store Manager.