Customer Service Rep; East Main St

Store Customer Service Rep

Customer Service Rep (01612) - 12 East Main St.

Park Hills, Missouri, 5 Star Pizza LLC

The following general description applies to all hourly store team members. Please read the detailed information listed below.

Job Duties:

• Operate all equipment
• Stock ingredients from delivery area to storage, work area, walk-in cooler
• Prepare product
• Receive and process telephone orders
• Take inventory and complete associated paperwork
• Clean equipment and facility approximately daily

Training:

• Orientation and training provided on the job

Communication

Skills:

• Ability to comprehend and give correct written instructions
• Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person

Essential Functions/

Skills:

• Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator)
• Must be able to make correct monetary change
• Verbal, writing, and telephone skills to take and process orders
• Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed
• Ability to enter orders using a computer keyboard or touch screen

Work Conditions:

EXPOSURE TO:

• Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks
• In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas
• Sudden changes in temperature in work area and while outside
• Fumes from food odors
• Exposure to cornmeal dust
• Cramped quarters including walk-in cooler
• Hot surfaces/tools from oven up to 500 degrees or higher
• Sharp edges and moving mechanical parts

SENSING:

• Talking and hearing on telephone
• Near and mid-range vision for most in-store tasks
• Depth perception
• Ability to differentiate between hot and cold surfaces

TEMPERAMENTS:

• The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgements and decisions

Physical Demands:

• STANDING:
  Most tasks are performed from a standing position
• WALKING:
  Walking is generally in short distances for short durations
• SITING:
  Paperwork is normally completed in an office at a desk or table
• LIFTING:
  Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck
• CARRYING:
  Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves
• PUSHING:
  Pushing is performed to move trays which are placed on dollies
• CLIMBING:
  Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance
• STOOPING/BENDING:
  Forward bending at the waist is necessary at the pizza assembly station
• CROUCHING/SQUATTING:
  Performed occasionally to stock shelves and to clean low areas

All your information will be kept confidential according to EEO guidelines.