GM Coach; Non-Complex - WM

Position Summary...

Provides overall leadership and direction for store operations by developing associates, driving customer service excellence, and executing business initiatives. Oversees financial performance through effective management of sales, expenses, and operational processes while ensuring strong merchandising, inventory flow, and shrink control. Ensures a high-quality customer experience by modeling the Better Ways service standards and leading customer-focused programs. Builds and develops talent through hiring, training, coaching, and fostering a culture of accountability and belonging.

Maintains compliance with company policies and upholds Walmart’s values by promoting integrity, collaboration, and continuous improvement across all areas of the business.

What you'll do...

Leadership & Team Development

• Leads and develops high-performing teams by training, coaching, and actively listening to associates.

• Regularly tours stores using the Tour-to-Teach approach to provide real-time feedback and drive continuous improvement.

• Communicates and collaborates effectively with associates at all levels regarding store operations, business initiatives, merchandising, and company direction.

• Champions change by setting clear expectations, providing guidance, and aligning teams to execute business solutions and objectives.

Customer Experience Excellence

• Models exceptional customer service by consistently demonstrating the Better Ways service model.

• Leads customer-focused initiatives such as Store of the Community and local outreach programs.

• Ensures customer concerns and issues are resolved effectively, develops action plans to address gaps, and drives process improvements to deliver a high-quality customer experience.

Financial & Operational Performance

• Drives sales and financial performance by analyzing Profit & Loss statements, supporting budgeting and forecasting, and controlling expenses in alignment with sales.

• Oversees merchandise presentation, seasonal transitions, inventory flow, and operational execution.

• Implements strategies to reduce shrink and achieve sales and profit goals.

Talent Development & Supervision

• Recruits, hires, trains, and mentors associates while setting clear expectations and providing consistent feedback and recognition.

• Builds bench strength by developing associates for future roles and supporting company growth.

• Fosters a culture of belonging and engagement to retain top talent.

Execution & Continuous Improvement

• Coordinates and oversees key initiatives by building strong relationships with stakeholders and aligning efforts to meet business and customer needs.

• Establishes clear goals, tracks progress, and holds teams accountable for results. Identifies opportunities for improvement, adapts to change, and promotes continuous learning.

Compliance & Integrity

• Ensures adherence to company policies, procedures, and ethical standards. Promotes Walmart’s mission, values, and Open Door Policy by providing guidance and reinforcing accountability in all business practices.

Walmart Leadership Expectations
Respect the Individual:

• Builds high-performing teams and embraces differences in people, cultures, ideas, and experiences.

• Creates a workplace where associates feel seen, supported, and connected through a culture of belonging.

• Works collaboratively, builds strong relationships, and communicates with impact.

• Attracts, retains, empowers, and develops talent; recognizes others’ contributions.

Act with Integrity:

• Maintains and promotes the highest standards of integrity, ethics, and compliance.

• Models Walmart values and holds oneself and others accountable.

• Supports Walmart’s goal of becoming a regenerative company by making a positive impact.

• Acts selflessly, with humility, honesty, fairness, and transparency.

Serve Our Customers and Members:

• Delivers results while putting the customer first.

• Considers and adapts to how, where, and when customers shop.

• Applies EDLP (Every Day Low Price) and EDLC (Every Day Low Cost) business models.

• Makes decisions based on data, balancing short- and long- term priorities.

Strive for Excellence:

• Displays curiosity and a desire to learn; takes calculated risks.

• Demonstrates…