Retail Manager

Salary and Benefits

• $43,000-$58,000 in benefits alone
• medical
• vision
• 401K with employer match and immediate vesting
• life insurance
• meals
• reduced workday hours
• paid time off
• free and discounted meals in the Team Dining Room
• paid time off
• holidays gifts and raffles
• discounts for Costco memberships, the Monterey Bay Aquarium, Six Flags, Verizon Wireless and Chukchansi Park

Responsible for the successful overall management of the Retail and Arcade through development and direction of Retail and Arcade Operations, in accordance with company policies, budgets, procedures and specifications.

• Perform excellent customer service at all time.
• Maintains appropriate staffing levels in Retail and Arcade by interviewing, selecting, training, scheduling, evaluating, promoting, disciplining and terminating Employees, as needed.
• Provides customer-service-related assistance in Retail and Arcade, such as assisting customers with selection and/or purchase, handling exchanges, redeeming complimentaries, and giving directions to various areas of the property.
• Conducts monthly inventory of Retail merchandise.
• Achieves financial objectives by assisting in preparing an annual budget; scheduling expenditures, analyzing variances and product sales mix to yield maximum profitability Studies trends, formulates pricing policies by reviewing merchandising activities, determines additional needed sales promotions, and authorizes clearance sales.
• Secures merchandise by implementing security measures in the store.
• Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, participating in professional societies.
• Ascertains that merchandise in Retail is accurately inventoried and displayed to its' best advantage.
• Utilizing effective communication skills, creatively resolves problems in Retail and Arcade.
• Responds to special requests of customers, as well as customer complaints and inquiries in a calm, prompt, courteous manner.
• Ensures a maximum level of customer service and satisfaction in Retail and Arcade is achieved.
• Facilitates the flow of information, by organizing and presiding over regularly scheduled departmental meetings with all Retail Clerks.
• Met with prospective Vendors as deemed necessary, and makes recommendations as to variety of merchandise stocked and displayed.
• Held accountable, to a high degree, for the accuracy and thoroughness of departmental records and reports.
• Responsible for maintaining a consistent, regular attendance record.
• May be used as an usher as needed by management for events.
• Any reasonable request made by management.

• Directly supervises subordinate Supervisors.
• Indirectly supervises Employees in the Retails and Arcade.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor's degree from a four-year college or university; or four to six years related experience and/or training; or an equivalent combination of education and experience.

• Must possess excellent communication and organizational skills. Three to five years retail experience required, with progressive…