FastLane Convenience Store Relief Manager; Eastern Division

General Job Description

The Relief Store Manager is responsible for acting as the store manager as needed to cover PTO and other absences, establishing and maintaining customer services, overseeing and being accountable for the operation of a store ensuring maximum sales and profitability through merchandise, inventory, expense control, human resources management, and managing operating costs. In addition, they perform any tasks that assist the Store Manager in their daily procedures.

• Provide manager coverage at any Fast Lane Convenience Store on an as‑needed basis.
• Work at multiple Fast Lane locations on an as‑needed basis.
• Perform the functions of all c‑store positions in support of the Store Manager (cashier, deli, assistant manager, etc.).
• Ensure appropriate merchandise stock levels, merchandise adjacencies and presentations; signing, and assortment in all departments; ensure selling floor is adequately stocked.
• Ensure compliance with all policies and procedures through regular store management and staff meetings, store walk‑through and audits, etc.
• Ensure the store has the proper product mix to achieve sales growth.
• Maintain a store inspection grade of at least 85% on the store Image Evaluation.
• Adhere to all city, county and state liquor regulations.
• Accurately post sales, invoices, markups and markdowns, store use of merchandise, voids, and bad merchandise write‑offs within established guidelines.
• Prepare and deliver all bank deposits for the store on a daily basis without delay.
• Train and develop store management in all aspects of the business; direct and monitor training and development for all store personnel.
• Adapt to changing and different work locations, environments, and employees.
• Project a positive image of the company and the store at all times.
• Compare shop and report results; share information with director and make appropriate price adjustments.
• Work as a team with other employees to accomplish goals and tasks.
• Analyze and measure business trends; develop and implement plans to maximize sales and meet or exceed goals and objectives.
• Continuously evaluate and react to performance issues and actively recruit management candidates.
• Adhere to all company policies and procedures and ensure that all store employees do the same.
• Schedule all shift operating hours, assign workers accordingly, and ensure all shifts are adequately covered.
• Prepare shift reports on a daily basis and enter proper information into the computer of the transmission on a daily basis.
• Control shrink, expenses and payroll.
• Review department/store trends and recommend and initiate changes for maximizing goals and objectives.
• Notify Area Manager immediately of cash over or short in excess of thirty‑five dollars.
• Ensure proper sale and accounting for money orders during shifts, as described in the Operations Manual.
• Ensure that each guest receives outstanding guest service by providing a guest‑friendly environment which includes greeting and acknowledging every guest, maintaining outstanding standards, solid product knowledge and all other components of guest service.
• Job may require other duties as assigned.

• Financial Management.
• Ethical Conduct.
• Customer/Client Focus.
• Learning Orientation.
• Performance Management.
• Leadership.
• Communication Proficiency.
• Minimum of 2 years of experience in the retail, restaurant, grocery or other service industry.
• Ability to create and maintain a customer‑focused culture.