Production Specialist

Job Responsibilities:

• Provides information about products and services addressing customer needs and offering technical solutions.
• Responding to customer service calls courteously and professionally, answering customers' questions and sending additional information per email.
• Understanding customers’ needs and identifying sales opportunities.
• Creating and maintaining a database of current and potential customers.
• Identifies and nurtures potential clients.
• Upselling and explaining product and services features, via telephone and email; providing prices and lead times.
• Preparing Quotes, Orders, addressing client inquiries regarding status of orders, back-order reports, payments, RGAs, returns, repairs, etc.
• Communicating with in-house teams in inquire builds time, technical requirements, and shipping logistics to provide the most accurate lead times.
• Providing customer support and troubleshooting services via telephone and email.
• Communicating with existing and new customers, contacting potential customers, and following up on leads, including communicating shipping of confirmed orders, any delays or ETA’s
• Staying up to date about competing products and services.
• Closing sales and achieving sales targets
• Investigate and troubleshoot customer service issues.
• Perform other duties as assigned.

• High School Graduate or equivalent. Some post-secondary (preferred)
• Fluid Power Specialist (preferred) or willing to obtain within first year.
• 3+ years of Hydraulic experience