Sales & Account Management Product Specialist; Retail Bay Area, CA,

The Role

The US Retail Sales & Account Management Product Specialist (SAMPS) will help accelerate Gross Processing Volume (GPV) and revenue growth in the US market by supporting Sales and Account Management teams in acquiring, retaining, and expanding high‑impact seller use cases across the Retail industry.

This role drives impact in two key ways:

• Direct Seller Support – Acting as a product expert, co‑selling with AEs and AMs, handling seller escalations, and recommending tailored first‑ and third‑party solutions that drive immediate GPV and revenue growth.
• Strategic Insights & Enablement – Collaborating with cross‑functional teams (Product, Partnerships, Marketing, Enablement) to surface market opportunities, identify product and positioning gaps, and inform long‑term go‑to‑market strategy.

As a Retail‑focused Product Specialist, you will support various seller types such as clothing & apparel, grocery, florists, wine & liquor, and more. You will work closely with AEs, AMs, and internal stakeholders to deepen adoption of Square's ecosystem—from inventory management tools and reporting to CRM and team management—while helping the business unlock new revenue opportunities in the competitive US Retail landscape.

• 80% Core AE/AM Support – Seller escalations, responding to AE/AM product inquiries, and proactively driving funnel progress toward goals.
• 20% Cross‑Functional & Strategic Initiatives – Supporting training efforts, sharing industry insights, and contributing to key enablement and product initiatives.

• Support Sales & Account Management Teams in winning and retaining sellers
  • Provide consultative support to AEs and AMs to drive seller adoption, retention, and expansion.
  • Develop and share proven best practices to enhance product positioning and sales strategies.
  • Monitor and co‑own SAM escalation channels, ensuring efficient resolution of seller challenges.
  • Conduct co‑selling calls and lead product demos across businesses of various sizes and Retail sub‑industries, both virtually and in person.
  • Maintain deep expertise on product offerings, including ideal customer profiles (ICP), product gaps, workarounds, value propositions, and top partner integrations.
  • Stay informed on industry trends and competitive positioning to highlight Square's advantages and address objections.
• Collaborate with cross‑functional teams on a variety of initiatives as a subject‑matter expert
  • Identify knowledge gaps and provide feedback to Enablement teams on training needs specific to the Retail vertical.
  • Advise on training content and delivery as a subject‑matter expert.
  • Partner with Product, Partnerships, and Marketing to share insights on seller needs, market trends, and competitive landscape.
  • Represent SAMPS in product team meetings, advocating for market‑driven product enhancements.
  • Provide regular reporting on program performance and business impact through regular business reviews.

• 3‑5 years of experience in Sales, Account Management, or a similar client‑facing role.
• Consistent over achievement of goals and objectives.
• Experience with product development and an analytical approach to identifying market opportunities.
• Strong written and verbal communication, with the ability to simplify complex concepts for different audiences.
• Ability to manage multiple projects simultaneously while maintaining high attention to detail.
• Capacity to assess business opportunities, understand buyer needs, and position Square effectively against competitors.
• Ability to collaborate cross‑functionally and work with internal and external stakeholders to drive outcomes.
• Openness to feedback and a commitment to continuous improvement.
• Comfortable navigating changing situations and thinking quickly on your feet.

• As a member of the SAMPS team, you'll play a critical role in shaping Square's growth across the US Retail industry. You'll operate at the intersection of Sales, Product, Marketing, and Partnerships, helping retail‑based businesses modernize their operations and scale with Square. This is a highly collaborative, fast‑paced role where your expertise will directly influence seller outcomes and inform go‑to‑market strategy.
  
  If you're energized by solving complex problems, enjoy working cross‑functionally, and are passionate about empowering businesses to thrive, we'd love to hear from you.

Block is an equal‑opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process.