Clinical Account Manager III

Synaptive Medical is a Canadian medical device company, based in the Greater Toronto Area (Mississauga, Ontario), providing advanced precision imaging and intervention technology for improved diagnosis and treatment. Synaptive’s suite of products include Magnetic Resonance Imaging (MRI) systems, surgical planning, navigation, and robotic visualization, used independently or combined in the operating room to improve detection and treatment for oncology, stroke and neurogenerative patients.

The company has a global footprint of high‑profile customers operating 24‑7 for the betterment of all patients.

The company has several opportunities for passionate and innovative people to join the team and share in the development of technologies to solve surgical and imaging challenges in patient care.

The Clinical Account Manager (CAM) role blends clinical excellence with strong sales initiative to focus on developing new business opportunities and ensuring continued success and growth within existing accounts. The CAM will maintain and grow Synaptive’s customer base by providing expert account management and clinical support to existing accounts as well as partnering with the sales and marketing team to build and grow new partnerships within their assigned territory.

• Collaborate closely with sales and marketing to develop and implement sales strategies to meet business objectives
• Effectively build relationships with stakeholders (neurosurgeons, RNs, schedulers, administration) as a clinical, technical and business resource
• Utilize clinical expertise to prospect, qualify, and develop sales opportunities through targeted customer engagements
• Provide product and clinical expertise to demonstrate Synaptive’s value with customers at sales events (demos, evals, marketing events, conferences, labs, etc.)
• Lead clinical and sales support of Synaptive clinical evaluations at prospective accounts, with a focus on clinical excellence through demonstrating the functionality and clinical benefits to the account stakeholders
• Actively drive negotiating and closing of sales opportunities in close collaboration with sales team to help facilitate a smooth and expedient sales process
• Launch new accounts within assigned territory training customers to proficiently and independently use our technology
• Work closely with sales operations to diligently track and report on sales activities, pipeline, and performance metrics
• Be the primary account manager for existing accounts within assigned territory and maintain customer satisfaction working closely with the clinical application, sales, and service teams
• Continuously cultivate relationships with accounts to increase product utilization, adoption (expanding to other specialties, new users), and growth
• Develop and build resident awareness and engagement through activities such as demos, cadaver labs, courses, etc.
• Provide clinical case support of all Synaptive surgical products inside and outside of the operating room as needed
• Deliver Synaptive surgical product training and coaching pre‑operatively and intra‑operatively to surgeons and hospital staff
• Manage and provide customer feedback to leadership, product management, engineering, and service team to resolve a customer concern or aid in product enhancement and development
• Prospect, qualify, and develop co‑marketing opportunities collaborating with sales and marketing
• Execute good administrative requirements and documentation practices, completing all required case reporting, continuous education and paperwork on time and accurately to ensure compliance
• Actively engage in the 1:1 calls with manager(s), weekly/bi‑weekly team calls, national team meetings, company townhalls and annual performance reviews
• Commit to continuous learning through active engagement in sales training, product updates, and remaining informed on market trends
• Local and non‑local travel which would include periodic consecutive weeks of travel to support new site launches and set up, ensuring customers are proficiently trained and supported
• The employee may perform other related duties as necessary to meet the ongoing needs of…