Account Manager, SMB

About the Role

As an Account Manager in the SMB Merchant Network, you will oversee a restaurant portfolio, optimizing their Grubhub account, enhancing menu pages, and boosting conversion. Your role involves cultivating restaurant relationships and driving growth.

• Develop a solid understanding of Grubhub's products and services, including their features, benefits, and value propositions.
• Assist in managing a portfolio of accounts, ensuring timely communication and addressing basic inquiries or concerns from clients.
• Assist restaurants in attracting new diners, boosting order volume, and delivering top-quality service to their diners.
• Conduct regular check‑ins with restaurant partners to gather feedback, assess satisfaction levels, and identify areas for improvement.
• Respond to restaurant inquiries, account issues, and requests, or route them to appropriate company departments within turnaround time expectations.
• Maintain accurate and up‑to‑date records of client interactions, including notes on discussions, action items, and follow‑up tasks.
• Participate in training sessions and workshops to enhance product knowledge, sales skills, and overall proficiency in account management practices.
• Proactively seek opportunities to contribute to team goals and initiatives, demonstrating a willingness to learn and grow in the role.

• Outstanding, positive attitude with passion and aptitude for working in a fast‑paced and fast‑growing environment.
• Bachelor’s Degree or equivalent years of experience.
• High School degree/GED required.
• 1-2 years of Sales experience.
• Experience working with (or selling to) restaurant owners is a major plus; restaurant experience is also a plus.
• Native‑level fluency in English required. Fluency in Mandarin or Spanish strongly preferred.
• Strong verbal and written communication skills.
• Confidence in making outbound dials on the phone.
• Proven track record of success in meeting and exceeding goals.
• Impeccable organizational skills, self‑starter with a strong bias toward action and problem‑solving.
• Strong computer skills (Microsoft Office, Google products) and ability to quickly learn new software.
• Experience with  or similar CRM is a plus.
• Must be in or near Daly City, Burlingame, South San Francisco, San Mateo area and willing to travel.

California:
Base salary range $64,000 - $88,000 ($80,000-$110,000 Total Compensation). Uncapped commission available. Competitive benefits package including equity, 401(k), multiple medical, dental, and vision plans, and additional perks.

We are committed to diversity, equity, and inclusion. We do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. We participate in the federal government’s E‑Verify program. If you need an accommodation during the interview process, please let your recruiter know.