Travel Consultant

Position Overview

Travel Consultant – sells Travel Agency products and services and provides key travel-related member entitlement services. Responsible for servicing the needs of members and non-members, adding member value through MRM by educating members about additional products and services. Makes outbound calls as needed to support goal achievement, including participation in the club's social media programs.

• Sell foreign and domestic travel related products and services.
• Utilize lead management tools and resources to cultivate new business and build repeat business, entering all quotes in club technology.
• Advise clients on foreign and domestic travel requirements, protection plans, and related trip advisory information.
• Follow all policies and procedures, provide accurate documentation of all transactions.
• Maintain product knowledge to support the organization’s Preferred Supplier program and achieve established sales and cross‑sell goals.
• Issue international driving permits and passport photos.
• Provide air, car, hotel, rail reservations and ticketing for members and non‑members.
• Utilize appropriate computer systems to fulfill travel requests.
• Track and maintain all transactions for accuracy, including required supporting documentation and compliance with club and travel policies.
• Maintain confidentiality of client/member information in accordance with federal/state laws and club policies.
• Research and compare supplier rates to make trip recommendations based on client’s requested experience, budget and needs.
• Identify cross‑sell and up‑sell opportunities based on members’ product needs and service requests.
• Provide sales leads to other departments as appropriate.
• Maintain all administrative requirements at acceptable levels (wage & hour compliance, expense reports, training attendance, etc.).
• Resolve difficult situations independently, seeking assistance from branch management when escalated discussions are required.
• Maintain thorough documentation of decisions and explain write‑offs or shortages to management.

• High School GED required;
  Associate’s degree preferred.
• 4‑6 years experience in travel agency or sales.
• Comprehensive knowledge of organization’s operating areas, products, and services;
  Branch Operations delivery channels desirable.
• Advanced verbal and written communication skills.
• Moderate analytical and time management skills.
• Ability to create and deliver presentations.
• Advanced knowledge and training on computer systems used for member travel requests and travel agency accounting systems preferred.
• Proficient in general typing, Windows, Outlook, Word, and Internet/Intranet access.
• Knowledge of club systems (e.g., TSTApollo, Viewpoint) and preferred vendor websites.
• Proven track record in travel sales.
• Must maintain systems knowledge for ticketing of airlines, cruises, and rail.
• Flexibility to work weekends, flexible hours, and attend off‑site training and events (e.g., travel shows).

May require taking educational trips for job knowledge (approximately 10% proficiency).

• Health coverage for medical, dental, and vision.
• 401(K) saving plans with company match and pension.
• Tuition assistance.
• Floating holidays and PTO for community volunteer programs.
• Paid parental leave.
• Wellness programs.
• Employee discounts (membership, insurance, travel, entertainment, services, and more).

AAA is an Equal Opportunity Employer. Our organization participates in E‑Verify.