Sales Associate

Build the Future with Us — Forge & Build is Hiring a Sales Associate

At Equipment Share, we’re assembling the best team on the planet to build something that’s never been built before. We’re on a mission to transform an industry that’s been stuck in the past by empowering contractors and communities through innovative technology, real‑time support, and a team that truly cares.

Forge & Build is hiring a Sales Associate at our facility in Aurora, MO
. The Sales Associate is a critical, front‑line, customer‑facing role responsible for delivering exceptional in‑store customer service. Key responsibilities include managing customer walk‑ins, handling incoming calls, processing orders, and supporting outside sales representatives. This position is pivotal in assisting and resolving customer issues to ensure a consistently positive experience and offers an excellent opportunity for learning and career growth within the Forge & Build business.

Schedule: Monday to Friday, 7:00 AM to 5:00 PM, with overtime pay after working 40 hours. (Includes working weekends)

• Serve as the first point of contact, providing outstanding customer service, exceeding expectations, and maintaining a friendly, professional attitude for walk‑ins and incoming calls.
• Process sales orders, quotes, pricing requests, and apply payments on customer accounts.
• Responsible for stocking, cleaning, merchandising, and maintaining overall store cleanliness and a safe shopping environment.
• Assist in unloading merchandise received in the store.
• Maintain strong knowledge of all product lines available at the store and provide product information.
• Help identify new business opportunities by referring potential leads (contractors, builders, developers, homeowners, etc.) to outside sales representatives.
• Learn and understand the Bis Track system, including identifying inventory discrepancies, receiving, and POS tasks.
• Ensure effective and timely communication to the store and internal clients, developing and providing action items to improve issues with a sense of urgency.

• Monthly Family Dinner Night — We treat you and your family to dinner every month. (Restrictions apply)
• Competitive compensation
• Full medical, dental, and vision coverage for full‑time employees
• Generous PTO + paid holidays
• 401(k) + company match
• Tool and boot reimbursements (role dependent)
• Gym membership stipend + wellness programs (earn PTO and prizes)
• Company events, food truck nights, and monthly team dinners
• 16 hours of paid volunteer time per year — give back to the community you call home
• Career advancement, leadership training, and professional development opportunities

You want to be part of a team that’s not just changing an industry for the sake of change but is transforming it to make it safer, more secure, and more productive. You bring grit, heart, and humility to your work, and you’re excited about the opportunity to grow within a fast‑paced, mission‑driven environment.

We’re looking for people who:

• See challenges as opportunities
• Embrace change and continuous improvement
• Bring energy, effort, and optimism every day

• Possess a strong customer service skill set, consistently providing excellent experience to current and potential customers.
• Effective communication and problem‑solving ability.
• Foster strong collaboration and partnership with all internal team members.
• Ability to provide general product knowledge and understanding of upselling to customers.
• Maintain a professional appearance and positive attitude at all times.
• Able to thrive in both collaborative and autonomous environments.
• Self‑driven with an entrepreneurial mindset, adaptable and agile to quickly learn new and changing technologies and processes.
• Embodies Equipmentshare mission and culture, with adherence to all company employee policies and regular, reliable attendance.
• Other duties as assigned by management.

• Preferred experience with providing a great customer experience.
• General knowledge of the construction industry is a plus.
• Excellent written and oral communication skills, effective and consistent with…