Client Success Manager, Mid Market - West Coast

Thank you for considering Progyny! As a Client Success Manager, you’ll play a crucial role in building and maintaining strong relationships with Progyny’s growing sector of mid‑market employer clients. You will manage client accounts, provide ongoing relationship support, and lead opportunities for growth and upsells.

• Establish, cultivate, and manage the customer relationship at multiple levels, serving as a healthcare consultant and trusted business advisor and delivering customer‑centric solutions.
• Build relationships with consultants and brokers, recognizing the value they bring to our clients.
• Successfully manage upsells of new product lines and renewals of current clients.
• Effectively plan, negotiate, and influence the interactions and relationships with customers, their brokers/consultants, and internal team members to achieve strategic account goals.
• Deliver regular reporting to customers, including plan performance and service results.
• Create and clearly articulate the value story, trend drivers, and tracking of solutions performance to customers.
• Develop a strategic plan for a mid‑market size book of business to efficiently meet role objectives.

• 3–5 years of experience in Client Success, Account Management, or relationship management, ideally within the employer benefits or insurance industries.
• Proven track record of working with mid‑sized employers for client relationship management and consultation within the healthcare benefits segment.
• Excellent negotiation, collaboration, and listening skills.
• Excellent messaging, positioning, and presentation of information for client impact.
• Strong project management skills.
• Strong business and financial acumen.
• Ability to work under pressure and prioritize responsibilities.
• Prior success in a fast‑growing organization.
• Resides in the West Coast region of the United States.
• Ability to travel 15–20% as needed.
• Must be based in the United States and authorized to work without sponsorship.

• Family friendly benefits: paid family and parental leave, preconception, fertility and family building benefits (including egg freezing, IVF, and adoption support), family and pet care fund, parents' employee affiliation group, menopause and midlife care.
• Health, dental, vision, and life insurance options for employees and family.
• Free in‑person, virtual, and text‑based mental health and wellness support.
• Paid time off, including vacation, sick leave, personal days, and summer flex time.
• Company equity, bonus program, 401(k) plan with company match.
• Access to on‑demand legal and financial advice.
• Learning and development programs and mentorship program.
• Company social events, annual volunteer day, donation matching.
• Flex days (3 days a week in the office) and onsite meals and snacks for employees reporting into the NY office.

Progyny is an Equal Opportunity and Affinity Action employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, age, genetic information, marital status, pregnancy or related condition, status as a protected veteran, criminal history consistent with legal requirements, or any other basis protected by law.