Lubes - Business Development Manager Midwest Dr, Pacific, MO Wallis Companies

Location 1 Midwest Dr, Pacific, MO 63069

The Business Development Manager is primarily responsible for attracting and generating new lubricant business. The position is responsible for managing a portfolio of strategic customers and generating new business and/or additional profit within that portfolio. Providing supporting budgets and sales results analysis is also a requirement. The position must participate in, support and influence other activities of the distributorship, including but not limited to, transition of new accounts to the Area Sales Manager or Inside Sales team, inventory management, receivables management, delivery activities, and planning and marketing activities.

The Business Development Manager also acts as a technical advisor, providing assistance to the organization as needed.

• Identify and pursue opportunities that fit the Wallis offering and follow through with the sales process
• Manage customer portfolio to optimize profitability, cash flow, investments, and receivables
• Implement sales and marketing strategies that will identify and attract new business and support account growth
• Analyze sales results against goals and budgets and provide plans for correction when results fall short
• Evaluate proposed lubrication capital expenditures using standard economic analysis methods
• Identify gaps in customers’ Strategic Account Plans and provide solutions
• Understand and drive achievement of Company Balanced Scorecard metrics and other key performance indicators
• Maintain regular attendance and follow designated safety practices
• Perform other duties not listed as required

• Prepare and present marketing strategies, plans, progress reports, and results to management
• Define and document sales goals, budgets, and action plans
• Ensure professional and effective communication, both written and verbal, with customers, suppliers, vendors, and co-workers
• Provide timely response to administrative requests of Director of Sales and others within the organization
• Provide timely and thorough sales forecasts and updates on customer requirements, order cycles, and safety stock
• Adjust content of sales presentations based on customer type and needs
• Maintain open communication with other divisions to facilitate exceptional customer service, business growth, and internal efficiencies

• Influence selection and performance of lubricants and lubrication equipment
• Recommend optimal lubricants to meet or exceed customer criteria – cost, wear, quality, safety, etc.
• Maintain relationships with clients; providing support, information, and guidance; researching and recommending new opportunities; and recommending profit and service improvements
• Facilitate customer meetings in an ethical, professional and efficient manner; complete site and/or customer visits as required
• Respond promptly to all customer inquiries, customer proposals and follow through to ensure satisfaction
• Present and execute Strategic Account Plans with customer
• Monitor customer satisfaction and address customer complaints by correcting or improving processes and/or mitigating dissatisfaction and/or errors

• Attend training to further develop both technical and soft skills
• Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state‑of‑the‑art practices, participating in professional societies, etc.
• Complete training as required to meet regulatory compliance and company guidelines
• Challenge oneself to further develop skills that relate to the position
• Promote team development, enthusiasm and pride
• Enhance team accomplishments and competence by answering technical and procedural questions for less experienced team members, teaching improved processes, and/or mentoring team members

• Know and understand product specifications
• Know and understand lubrication procedures consistent with best practices
• Adhere to all Wallis Companies safety policies and report all safety incidents to supervisor immediately
• Provide technical assistance to house…