Scaled Customer Success Manager

Responsibilities

• Manage a large portfolio of customers in AMER.
• Onboard and expand our customer base through tailored Notion consultations, trainings, and assistant programs.
• Design and run at-scale outreach campaigns to key points of contact to assist with Notion adoption.
• Work cross‑functionally with sales partners to ensure strong adoption of Notion.
• Serve as our in‑house product ambassador to help customers maximize ROI from Notion.
• Identify and target strategic customers to engage with in order to drive up monthly active users and seat expansion.
• Proactively identify customers who aren’t maximizing their opportunity with Notion and create action plans to help them achieve success.
• Inform and influence our overall growth strategy.

• 3+ years experience at a fast‑growing software company.
• Track record of success in a Customer Success or Account Management role.
• Experience managing a large volume of accounts.
• Strong intrinsic motivation to be a top performer and contribute to a team.
• Growth mindset and thrive in the building stage of a nascent team.
• Motivated by seeing others succeed and grow when you partner with them.
• Highly adaptable, easily acclimating to a rapidly changing business and industry.
• Love getting to know new people and helping them solve their business problems.
• Curious and willing to adopt AI tools to work smarter and deliver better results.