Staff Product Manager, Residential CRM

Ready to be a Titan? Service Titan is the leading platform for residential home service—scheduling, dispatch, job booking, quoting, marketing. For years, the sales motion was simple enough that a purpose‑built CRM wasn't necessary: a homeowner calls in, books a job. The gap between  interested  and  booked  was small enough to keep lightweight. AI has changed this: voice agents, AI‑powered SMS outreach, AI‑powered nurture sequences, and in‑home opportunity capture are surfacing more leads, more follow-up opportunities, and more unconverted estimates than residential contractors have ever had to manage before.

The motion is more complex now, and the tools to support it need to match. Service Titan needs a first‑class residential CRM layer. This role owns that problem. You’ll build a residential CRM that sits natively inside Service Titan, integrated with scheduling, dispatch, pricebook, service agreements, and marketing and is designed from the ground up for an AI‑first world. AI handles the follow‑up motion, surfaces the right opportunities at the right time, and reduces the manual coordination that keeps CSRs and sales teams from focusing on revenue.

What you’ll do Service Titan’s data, integrations, and customer relationships put it in the best position to power that motion end‑to‑end. This role is about making sure that position is earned. This is a general manager role as much as a product role. In other words, not just shipping a great product, but also being a leader on everything else it takes to make sure Service Titan delivers on this opportunity, from guiding pricing and packaging, marketing, sales, and post‑sales.

• Define and execute the product roadmap for Residential CRM, from core data model and workflow architecture through AI‑powered GTM features.
• Lead customer discovery with residential contractors, CSRs, and office managers – Service Titan PMs are in front of customers regularly, and this role is no different.
• Guide pricing and packaging strategy in partnership with product marketing and finance, including how to monetize an AI‑enabled product.
• Partner with marketing on positioning, go‑to‑market, and launch strategy and be the subject matter expert they need to do it well.
• Build the customer enablement and onboarding model, define what successful time‑to‑value looks like and work with CS to get there.
• Partner with sales and customer success on the commercial motion, the pitch, the buyer, the objections, and what's getting in the way of conversion and retention.

• 7+ years in product management with a track record of shipping from zero to scale.
• Deep experience with CRM, marketing automation, or customer lifecycle products – you understand how these systems need to work under the hood.
• A genuine point of view on what AI‑first product design means in practice, not just AI as a feature layer.
• Background in vertical SaaS or serving mid‑market/enterprise customers in high‑volume transactional environments.
• Comfort working close to customers and close to leadership – Service Titan has an active founder culture where product decisions get scrutiny and visibility.

• Flextime, recognition, and support for autonomous work:
  Flexible time off with ample learning and development opportunities to continue growing your career. Comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer‑nominated awards, and more.
• Holistic health and wellness benefits:
  Company‑paid medical, dental, and vision (with 100% employer‑paid options and 90% coverage for dependents), FSA and HSA, 401(k) match, and telehealth options including memberships to One Medical.
• Support for Titans at all stages of life:
  Parental leave and support, up to $20k in fertility services (i.e., IUI and IVF), surrogacy, and adoption reimbursement, on‑demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.
• We celebrate individuality and uniqueness. We strongly encourage people from underrepresented groups to apply. We do not discriminate… (full EEO statement below).

We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy, genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected under applicable federal, state or local laws. Service Titan is committed to fair and equitable compensation for all of our employees.