Sales Retention Account Associate

Communicates in a focused and compelling way that drives customers’ thoughts and actions.
Utilizes appropriate change management processes to meet the demands of the sales role.
Controls sales assignments by allocating necessary time to retention and acquisition goals, requirements, and opportunities.
Explores alternatives to reach mutually beneficial sales agreements that gain customers’ acceptance and commitment.
Contributes to individual and shared responsibilities in a team environment.
Navigates through multiple systems, sales tools, and processes ensuring accurate documentation when executing customer interactions.
Uses WM sales productivity software tools accurately and consistently (i.e.  Relationship Management and Pricing Tools.)
Analyzes reports as needed and/or handles general administrative duties as appropriate.

• High School Diploma or GED (accredited)
• 1 year Business-to-business account management, inside sales (phone based sales), and/or customer service experience that includes a sales component

Demonstrates strong communication skills to effectively drive customer engagement and commitment while utilizing change management processes. Proficient in navigating sales tools and systems to ensure accurate documentation and achieve retention and acquisition goals.

• Business-To-Business Account Management
• Inside Sales Experience
• Customer Relationship Management
• Proficiency
• Sales Productivity Software Tools

• Sales Techniques
• Sales Reporting Analysis
• Customer Service
• Sales Documentation
• Change Management

• Effective Communication
• Team Collaboration
• Problem Solving

• High School Diploma
• GED

• B2B Sales
• Customer Engagement
• Sales Agreements
• Retention Goals
• Acquisition Goals

• Pricing Tools
• Sales Productivity Software