SMB Account Manager

Responsibilities

• Efficiently manage and prioritize relationships within a high-velocity book of business, ensuring consistent engagement across a large volume of accounts
• Develop strategic account plans to identify expansion and upsell opportunities
• Maintain an active pipeline of forecasted renewals and expansions to consistently meet or exceed quota objectives
• Establish yourself as a strategic partner to key stakeholders and executive champions within your named accounts
• Proactively identify at‑risk accounts, and own resolution strategies to mitigate churn risk, advising sales leadership of ideal resolutions wherever appropriate
• Be an active participant in building and improving internal operational processes
• Additional projects and responsibilities as business needs require

• Experience in a goal-oriented, customer-facing role (such as SDR, CSM, or AM) with a history of carrying a quota or performance-based targets
• Exceptional verbal, written, and presentation skills
• Excellent time and process management skills
• Strong pipeline management and familiarity with Salesforce
• Proven success navigating organizations and ability to quickly identify the decision makers and the decision-making process for SaaS investments
• Your own unique talents! Your background has given you a unique perspective and set of transferable skills that aren't always in alignment with a given role - but those are qualities we value  you don't meet 100% of the qualifications outlined above, we still strongly encourage you to apply.

Demonstrates expertise in managing customer relationships and developing strategic account plans to drive revenue growth. Proficient in pipeline management and utilizing Salesforce to track performance and identify opportunities for upselling and renewals.