Client Engagement Manager – Medical Communications

• Serve as the primary day-to-day client contact for assigned accounts and projects
• Lead medical communications programs from initiation through completion, ensuring scope, timeline, budget, and quality standards
• Lead client status meetings and prepare agendas, updates, recaps, and follow-up
• Collaborate with Creative, Editorial, Digital, and Project teams on execution
• Review deliverables for client-objective alignment, feedback incorporation, regulatory compliance, and client-process compliance
• Manage project and account financials, including budgets, invoicing, reconciliations, and scope-change identification
• Develop and manage change orders and support proposal and statement-of-work development
• Ensure adherence to agency and client SOPs, compliance requirements, and industry regulations
• Supervise and support medical/regulatory/legal review processes and document submissions
• Participate in onsite client meetings, advisory boards, congress activities, and speaker programs as needed
• Coach and support junior team members through guidance, feedback, and workload prioritization
• Identify new opportunities and support business development efforts

• Bachelor’s degree required;
  Communications, Marketing, Life Sciences, or related field preferred
• 4–6+ years of experience in medical communications, medical education, pharma marketing, or related fields
• Strong understanding of the life sciences industry, therapeutic landscapes, and drug development process
• Financial acumen including forecasting, statement-of-work development, and profitability management
• Strong client communication and relationship management skills
• Excellent organizational and time-management skills; ability to manage multiple priorities in a deadline-driven environment
• Strong attention to detail and commitment to quality, accuracy, and compliance
• Ability to collaborate effectively with cross-functional teams
• Proficiency with Microsoft Office and project management systems
• Familiarity with document submission systems such as Veeva Promo Mats preferred
• Willingness/ability to participate in onsite client meetings, advisory boards, congress activities, and speaker programs as needed

Demonstrates expertise in managing medical communications programs, ensuring compliance with industry regulations, and maintaining strong client relationships. Proficient in financial management, project oversight, and collaboration with cross-functional teams.