Support Specialist

Description

GROWTH SUPPORT SPECIALIST

Reports to:

Director, Growth Support

FLSA Status:
Non-exempt

The Growth Support Specialist supports business growth through new customer acquisition and strengthening relationships with current retailers. This role plays a key part in securing product placements, executing promotional campaigns, and ensuring high retailer engagement. Growth Support Specialists collaborate with multiple departments to drive brand visibility, reinforce customer loyalty, and contribute to overall revenue growth.

• Support sales and product placement efforts by driving new business opportunities and securing additional product placements within existing retailers.
• Build retailer relationships by engaging directly with retailers and offering support for in-store promotions, product knowledge, and sales-driving activities.
• Coordinate with Marketing to work closely with Strategy and Execution in implementing in-store campaigns, national promotions, and seasonal offerings that enhance brand visibility.
• Monitor performance metrics by tracking key metrics such as sales growth, product pull-through, and retailer satisfaction, and report findings to the Director, Growth Support.
• Promote customer loyalty through consistent communication with retailers to reinforce loyalty, share promotional ideas, and support ongoing product success.
• Nurture qualified customer leads for the sales team.
• Work with other departments as needed to increase lead generation and lead nurture.
• Identify new lead prospects through internet research and social media.
• Perform all other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, experience and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High School diploma required;
  Bachelor's degree preferred
• Experience in sales support, customer service, or retail account management
• Strong communication skills, with a customer-focused approach and the ability to build rapport
• Detail-oriented and organized, with the ability to manage multiple priorities

• Work is typically performed in a standard office environment
• Requires extended periods of sitting, and frequent use of a computer and phone
• Minimal travel to retailer locations, food shows, and other events to meet business needs may be required.
• Position requires some work outside of normal business hours, including evenings and weekends, to support marketing and company events

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to sit consistently in front of a computer daily and maintain visual and hearing acuity
• Ability to use hands and fingers to infrequently reach, lift and carry 25 pounds occasionally
• Digital dexterity and hand/eye coordination in operation of office equipment
• Ability to speak to and hear customers and/or employees in English via phone and in person
• Ability to travel by car and airplane