Roxell US Order Fulfilment Coordinator

Job Description

Order Fulfillment Coordinator

This role is in Anderson, Missouri

Roxell is a division of CTB, Inc., a Berkshire Hathaway Company, and we are a global organization that is a leader in automated feeding, drinking, nesting, heating, and ventilations systems for the poultry and swine industries. Roxell takes pride in our excellent quality, durability, and production results.

As the Order Fulfillment Coordinator, you will act as the key contact person for the customer. You will be responsible for the effective administration of the operational sales order process ensuring the distribution of goods, cost, and time meets or exceeds customer expectations.

• Collect all relevant technical information required to process orders (manually or electronically) – ensuring and verifying agreed conditions.
• Confirms orders with customers to provide delivery time.
• Acts as a liaison with the customer to address any order issues, timely approval of proposals, backorders, etc.
• Monitors and manages transport for products and develops action plans for any issues.
• Acts as Roxell Ambassador to develop lasting and trusted relationships with customers.

• Education:
  
  2- or 4-year degree in related field
• Experience:
  
  2+ years of relevant work experience
• Certification(s): n/a
• Functional
  
  Skills:
  
  Supportive and customer oriented; familiar with multi-level bills of materials and logistics process; extremely detail-oriented;
  Ability to set priorities and get things done; comfortable reviewing and processing large amounts of data/work; solid ability to problem-solve and work with others to ensure orders are accurate and processed timely;
  Strong data-entry experience
• Technology Aptitude/
  
  Skills:
  
  Proficient with Microsoft Office
• Language
  
  Skills:
  
  Must be bilingual in English and Spanish (ability to read, write, and speak);
  Excellent verbal and written communication skills; will interact with key customers, dealers, opinion leaders.
• Leadership/Behaviors:
  Goal oriented, highly relational, collaborative, and supportive;
  Must also be well organized, motivated, and self-driven, and excellent with time-management, as well as the ability to be flexible and adaptable;
  Passionate about being a Roxell Ambassador.
• Culture Match Behaviors:
  Professional in appearance, customer-focused, intuitive thinker who can take a vision and successfully facilitate a plan of execution.