HIW Sales Coordinator- Fontana

Description This is a full-time, non-exempt position reporting to the HIW Sales Service Manager. The HIW Sales Coordinator’s primary function is supporting the sales function for existing and prospective customers to sell Distribution's full range of products to The Home Depot and Lowe’s.THIS IS NOT A REMOTE ROLE- this role is located in Fontana, CA.The successful candidate will be responsible for supporting our fast-paced sales and purchasing associates in customer service, order entry, product availability inquiry, etc.

This person will assist customers and vendors with telephone sales or service inquiries, provide sales and marketing communication with other associates, assist with order-entry, execute program sales, and manage electronic orders.

Responsibilities include:

Supports and assists sellers, using expert level knowledge in complex customer service processes and sales tools to audit and insure orders are received, priced accurately, entered, shipped and invoiced in a timely and accurate manner.

Understanding of substitution strategy and options by customer program in collaboration with sales.

Proactively utilizes self-serve reporting features for effective and ongoing customer account and order file management.

Effectively communicates and takes ownership of interactions and escalated situations. Viewed as a Customer Service subject matter expert.

Troubleshoots complex problems and orders with little to no guidance and low to no error rate while assisting others with complex problems as needed.

Anticipates future needs and proactively solves problems.

Uses strong knowledge of customers, procedures, products, and services to provide excellent customer service and meet customer needs.

Maintains customer relationships across multiple regions.

Works closely with customer base to build rapport, understands customer needs and proactively work to fulfill customer expectations.

Investigates and resolves relationship-based sales issues.

Specific to Distribution CSRsUses knowledge, relationships and position of influence to proactively promote full range of products to established and prospective customers.

Executes promotions, specials, market pull through activities, and updates to products/pricing/service

Collaborates to build and maintain strong relationships with peers, coworkers, internal/external customers, and broader team members and resources.

Responsible for training and development of less senior CSRs including development of training documentation on occasion.

Qualifications Demonstrated excellent communication skills including written and verbal (face to face and over the phone)
Advanced knowledge of SAP, ASCEND and other customer service tools with Strong proficiency in Office, Excel, Word, and Web-based programs

Advanced knowledge of products, pricing and customers with solid knowledge of business data and information

Proven time management skills and ability to work in a highly organized manner.

Proven accuracy/attention to detail with data and information.

Proven ability to establish and maintains strong working relationships internally and externally, demonstrates strong collaboration skills.

Demonstrated strong problem-solving skills and use of data and analytics to inform decision making.

About Weyerhaeuser We sustainably manage forests and manufacture products that make the world a better place. We’re serious about safety, driven to achieve excellence, and proud of what we do. With multiple business lines in locations across North America, we offer a range of exciting career opportunities for smart, talented people who are passionate about making a difference.

We know you have a choice in your career. We want you to choose us.

What We Offer:

Compensation:
This role is eligible for our annual merit-increase program, and we are targeting a hourly pay range of $24.10-$36.11 based on your level of skills, qualifications and experience. You will also be eligible for our Annual Incentive Program, which offers a cash bonus targeting 5% of base pay. Potential plan funding may range from zero to two times that target.

Benefits:
When you join our team, you and your dependents will be offered coverage under our comprehensive employee benefits plan, which includes medical, dental, vision, short and long-term disability, and life insurance. We offer a pre-tax Health Savings Account option which includes a company contribution. Other benefit options are also available such as voluntary Long-Term Care and Employee Assistance…