Conference Services Manager

The Conference Services Manager serves as both the commercial account owner and event-services lead for assigned group business, managing the client relationship from qualified opportunity through contracting, detailed planning and program completion. The position combines consultative sales, account management and conference services responsibilities to provide the client with one consistent point of ownership throughout the group lifecycle.

• Actively sell and promote resort offerings – including venues, dining, golf, spa, marina, food and Beverage and activities- ensuring each group experience reflects the full range the resorts world-class amenities.
• Responsible for developing client relationships, presenting resort solutions, converting qualified opportunities into definite business, and maximizing overall account value.
• Assist Intake Department with conducting discovery with prospective clients to understand budget, meeting requirements, food and beverage, activities, and overall resort spend.
• Serve as the designated Sales Manager on assigned contracts, to include working with Intake Department and Rooms Coordinators.
• Meet and exceed individual and departmental sales goals, including revenue targets, upsell objectives and cross-sell initiatives.
• Coordinate, plan, and execute all assigned group programs, including Banquet Event Orders (BEOs), resumes, and pre-conference meetings.
• Serve as the primary point of contact for planners and clients, ensuring all event details are accurate, timely, and exceed expectations.
• Partner with Sales, Banquets, Culinary, Group Rooms, Spa, Golf, Activities, and other departments to deliver seamless event experiences.
• Uphold resort standards, policies, and procedures to ensure consistency and protect revenue performance.
• Clearly communicate group requirements, pricing, and arrangements within approved guidelines to maximize both guest satisfaction and resort yield.
• Maintain accurate documentation, including confirmations, updates, and operational communications.
• Demonstrate excellent communication skills, with the ability to convey details clearly, professionally, and collaboratively to both clients and internal teams.
• Exhibit exceptional attention to detail in planning, documentation, and event execution to ensure accuracy and consistency.
• Stay proficient in current CRM software and communication tools (e.g., Excel, Outlook, Microsoft Office Suite) to support efficiency and accuracy.
• Remain current on resort offerings, industry trends, and departmental updates to provide knowledgeable, relevant service to clients.
• Participate in all relevant meetings, including BEO reviews, pre-conference, and staff huddles.
• Perform other tasks as needed or assigned to support team and resort success.

• Minimum Degree
  
  Required:
  
  High School Diploma or Equivalent
• 2 years or more related experience in sales work, management operations, or related professional area preferred.

• Excellent communication skills – both verbal and written.
• Strong organizational skills with proven attention to detail.
• Ability to effectively sell and position the resort’s experiences and amenities to drive revenue and guest satisfaction.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong collaboration skills and ability to work cross-departmentally.
• Proficiency with event management software.
• Commitment to delivering exceptional guest service.

Seldom/Never

Regularly sits, stands, walks, and works on a computer.

Seldom/never lifts up to 50 lbs.

Performs duties within scope of general company policies, procedures, and objectives. Analyzes problems and…