Relationship Banker | Sales & Client Development

Ballwin, Missouri, United States

The Relationship Banker is a relationship-focused sales professional responsible for building client relationships, identifying financial needs, recommending banking solutions, and supporting branch growth through proactive sales and service activities.

Approximately 75% of this role is dedicated to relationship building, consultative sales, account opening, cross-selling bank products and services, referral generation, client outreach, and achieving individual monthly sales goals. The remaining 25% of the role focuses on assisting clients with routine transactions through the Interactive Teller Machine (ITM), supporting digital banking adoption, and

providing exceptional client service.

This position is expected to actively contribute to branch growth by generating new account opportunities, deepening existing client relationships, increasing product penetration, and partnering with internal business lines. Success in this role requires a strong sales mindset, excellent interpersonal skills, and the ability to engage clients in meaningful financial conversations that result in solutions that meet their needs.

This role is ideal for candidates with experience as a Relationship Banker, Personal Banker, Universal Banker, Financial Services Representative, Sales Representative, Business Development Representative, Consumer Banker, Credit Union Member Services Representative, or Client Relationship Specialist.

Relationship Building, Sales, and Business Development (Approximately 75%)

• Build and maintain strong client relationships through proactive engagement and personalized service.
• Conduct financial needs-based conversations to identify client goals and recommend appropriate banking solutions.
• Open and service consumer deposit accounts, including checking, savings, money market, and certificate accounts.
• Cross-sell consumer banking products and services based on client needs.
• Generate referrals to mortgage lending, business banking, investments, treasury management, and insurance partners.
• Conduct outbound calling, lead follow-up, appointment setting, and sales outreach activities.
• Participate in branch sales campaigns, community events, and client development initiatives.
• Develop new business opportunities through relationship-building and networking efforts.
• Meet and exceed assigned monthly sales goals for account openings, referrals, product penetration, and relationship growth.
• Maintain accurate records of sales activities, referrals, client interactions, and follow-up commitments.
• Support branch deposit growth and overall production objectives.

• Assist clients in completing routine banking transactions through the Interactive Teller Machine (ITM).
• Educate clients on digital banking tools, mobile banking, online banking, and self-service solutions.
• Help clients navigate available technology to improve convenience and enhance their banking experience.
• Resolve routine client service requests and account-related questions.
• Utilize client interactions as opportunities to identify financial needs and introduce relevant banking solutions.
• Promote digital adoption and self-service capabilities while maintaining a high level of client satisfaction.

• Deliver an exceptional client experience during every interaction.
• Maintain a thorough understanding of banking products, services, promotions, and digital solutions.
• Follow all bank policies, procedures, regulatory requirements, and risk management expectations.
• Protect client information and ensure compliance with all applicable regulations.
• Maintain accurate documentation for account openings, referrals, and client interactions.
• Partner effectively with branch teammates and internal business partners to support overall branch performance.

• Deliver a consistent, high-quality client experience during every interaction, whether completing a transaction, resolving a service request, or discussing financial needs.
• Resolve routine account and service concerns and elevate more complex matters when appropriate.
• Follow all bank policies, procedures, regulatory requirements, security standards, and risk-management expectations.
• Maintain accurate records and documentation for transactions, account openings, referrals, client interactions, and service requests.
• Work collaboratively with branch team members to manage…