Community Service Officer VIA SEARCH FIRM

Housing Community Service Officer (Full-Time)

Job no: 552270 | Work type:
Staff |

Location:

San José | Categories:
Unit 7 - CSUEU - Clerical and Administrative Support Services, Probationary, Full Time, Safety, On-site (work in-person at business location).

The Housing Community Service Officer reports to the Police Lieutenant and receives direction from the Lead Housing Community Service Officer. The officer is responsible for providing a safe and secure environment for the residents, guests, staff, and facilities of University Housing Services. The officer assists with public‑safety services for the SJSU residence community that houses approximately 4,200 students, staff and families in two apartment buildings and four residence halls.

• Perform foot patrol of the housing buildings and grounds
• Address housing concerns as directed by University Housing Services staff and University Police
• Encourage compliance with housing policies
• Report suspected hazards and criminal behavior
• Provide assistance to patrons and staff as requested
• Respond to calls for services
• Check‑in regularly with building desk during shift
• Go on rounds with a building RA on duty team on a rotating basis
• Serve as a police escort to residents
• Monitor parking garage in Campus Village B and issue tickets as needed for unauthorized vehicles
• Utilize the access‑card system to obtain information regarding resident entry and building access
• Use the closed‑circuit television surveillance system
• Monitor fire‑safety systems and alarms
• Enter requests into the TMA system for maintenance, facilities, and security related issues
• Respond to alarms and emergency situations
• Assist University housing staff and University Police with crisis response as appropriate
• Serve on the University Housing Services emergency‑preparedness and crisis‑response team
• Submit reports and provide updates regarding incidents
• Produce and enter reports into Maxient as needed
• Participate in regular meetings with the housing leadership team

After appointment, Housing Community Service Officers must successfully complete the appropriate training program designed by the University Police Department.

The officer must be able to walk, stand, sit, see with color vision, hear within an appropriate range, balance, climb, twist, bend, and reach with hands and arms. Assignments may require standing, sitting, or walking for extended periods, indoors or outdoors. Employees may be exposed to physical and verbal abuse where considerable self‑control is required. Some work may require considerable physical exertion and viewing of surveillance monitor equipment.

The work environment is a multi‑story building, exterior walkways, and access ways. Employees may be exposed to weather conditions and outdoor temperatures. Incumbents are assigned to shift work and rotated among various assignments.

• Learn, understand, and apply specific housing and San José State University regulations
• Understand and apply local, state, and federal laws
• Use applicable public‑safety equipment and systems
• Prepare clear and concise reports
• Excellent oral and written communication skills
• Act calmly and rationally in emergency situations
• Operate a computer card‑key access station
• Operate fire‑safety and alarm systems
• Learn Police 10 code
• Establish and maintain cooperative working relationships within a diverse multicultural and socio‑economic community environment
• Monitor CCTV screens
• Possess a valid California driver’s license
• Communicate with constituents professionally and respectfully

• High School Diploma or Equivalent

A valid driver’s license is required for this position. Out‑of‑state candidates selected for the position must obtain a California driver’s license within 10 days of hire under California Department of Motor Vehicles regulations.

Once hired, the employee must successfully complete the Defensive Driver Training Program provided by the State of California for CSU campuses.

• Six months of previous police/security/military law‑enforcement training and/or experience
• Experience working in a residential setting
• Customer service experience
• Exp…