Installation Technician

Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award‑winning service, helping organizations thrive in an increasingly connected world.

At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences.

Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve.

We offer a robust benefits package that includes rewards, recognition programs, and employee discounts—ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere.

This position is based out of Astound's Garberville, CA office.

• Residential and Commercial install, service/repair, and disconnects (data, video, phone) on customer premises
• Assist supervisors and technicians with escalations and specialized work orders
• Ensure/record correct RF and signal levels within specifications
• Communication with leadership and dispatch as needed
• Customer education
• Operate company vehicle in a safe and responsible manner
• Participation in a 24/7 on‑call rotation
• Other duties as assigned

• 2+ years experience as a technician in the telecommunications industry (6+ months satisfactory metrics with Hybrid Fiber‑Coaxial (HFC) network experience preferred)
• Proficiency in problem‑solving, time management, and basic computer skills
• Experience with power tools, reading and interpreting NIMS and AutoCAD maps
• Must possess a working knowledge of phone/IP networks and POS systems, and ability to effectively communicate the differentiation
• Strong customer service skills
• Strong verbal and written communication skills
• Ability to work effectively, both independently and as part of a team
• Must possess a valid driver's license with a satisfactory driving record compliant with the company policy
• Education and
  
  Certifications:
  
  High school diploma or equivalent

• 401k retirement plan, with employer match
• Insurance options including: medical, dental, vision, life and STD insurance
• Paid Time Off/Vacation:
  Starting at 80 hours per year, and increases based on tenure with the organization
• Floating Holiday: 40 hours per year
• Paid Holidays: 7 days per year
• Paid Sick Leave:
  Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws
• Tuition reimbursement program (after 1 year of employment up to $4,000.00 per calendar year)
• Employee discount program (If in our serviceable area)

Base pay range:
Broadband Technician Lead: $26.80 - $37.52 per hour

• Home Garaging (If you qualify)
• Provided tools, uniforms, and work vehicle
• Paid Training

• Take care of our customers
• Take care of each other
• Do what we say we are going to do
• Have fun

Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law.

We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

All employees are covered by our privacy policy, ensuring the protection of personal information in compliance with California law.