Fire Service Technician

What We Offer

• Competitive Starting Pay
• Paid Training
• Global Advancement Opportunities
• Company Vehicle (as applicable)
• Referral Bonuses
• Comprehensive Benefits
• Medical / Dental / Vision insurance
• Health Savings Account (HSA)
• Life Insurance
• 401(k) savings plan with company match
• Short‑Term and Long‑Term Disability
• Employee Assistance Program
• Wellness Program

• Receive service calls from the Service Resource Center and determine equipment/system malfunctions.
• Contact customer representatives to ascertain equipment/systems problems.
• Diagnose problems and perform service and repairs on electronic fire alarm systems and related building system products at customer sites.
• Follow prescribed troubleshooting procedures and use technical manuals, part manuals, change notices, bulletins, and modification notices to repair equipment.
• Service, troubleshoot, and install Fire & Life Safety systems from multiple manufacturers, including Simplex and Grinnell.
• Read and interpret blueprints, diagrams, submittals, specifications, software/systems, programs, schematics, and operational product manuals.
• Provide excellent customer service through consistent communication with district staff and customers to ensure satisfaction.
• Complete service acknowledgements with proper coding via communication devices such as smartphones and laptops.
• Obtain customer signatures upon completion of service calls.
• Participate in scheduled on‑call rotations.
• Train or mentor other members of the service team.
• Provide customers with the highest level of service to resolve building inefficiencies and service‑related items.
• Act as a trusted advisor, delivering solutions and outcomes at the time of service.
• Perform other duties as assigned.

• Organize and effectively utilize technical resources, information, material, and support to ensure efficient execution of all assigned tasks.
• Maintain excellent written and verbal communication and outstanding customer‑service skills.
• Program fire alarm, security, and access control system panels.
• Utilize experience in CCTV, IT, and IP networks (a plus).
• Complete and submit all required task‑related, activity, and productivity documentation in a timely manner.
• Respond to on‑call and after‑hours work requirements as needed.
• Recommend and provide solutions to keep facilities running efficiently, including upselling opportunities.
• Provide quotes to support recommendations and solutions.

• 5+ years documented experience in low‑voltage electrical systems, including Fire/Life Safety systems, Access Control, Nurse Call, and Paging systems.
• NICET Level II certification – strongly preferred.
• Experience reading and interpreting blueprints, submittals, and operational/product manuals.
• Knowledge of test equipment, multimeter, digital analyzer, and commissioning devices.
• High School Diploma or equivalent.
• Ability to follow verbal and written instructions.
• Physical capability to carry and move equipment and tools up to 50–70 lbs.
• Ability to work in unusual and difficult positions, such as climbing ladders, scaffolding, high‑lift equipment up to 40 feet, working within ducts, crawl spaces, and above ceilings.
• Flexible availability, including weekends and overnight travel when required.
• Strong customer‑service orientation.
• Maintain truck inventory for timely customer responses.
• Adherence to all safety guidelines and procedures.
• Strong organizational skills, positive attitude, and rapid learning ability.
• Valid driver’s license with a driving record that meets company requirements.
• Retention of any licenses required by national, state, and local codes.
• Competitive hourly rate: $29.33 – $37.02, based on education, experience, and skills.

Hiring Range: $29.33 – $37.02 per hour. This position includes a competitive benefits package.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability, or any other characteristic protected by law. To view more information about your equal opportunity and non‑discrimination rights as a candidate, visit EEO is the Law.

If you are an individual with a disability and you require an accommodation during the application process, please visit here.