Service and Inspection Coordinator

Position Summary

As a Service and Inspection Coordinator, you will play an essential role in supporting service team operations. Your attention to detail, organizational skills, and ability to multitask will contribute to ensuring quality customer service, scheduling service calls, setup, and accuracy in service invoicing.

Intelligent Fire Systems & Solutions (IFSS) is a fire‑life safety construction and service company founded in 2014 with a clear and unwavering purpose: to protect lives, property, and peace of mind. Built on decades of industry expertise, IFSS delivers fire alarm, very early warning, and life‑safety solutions with precision, care, and an uncompromising commitment to doing the work the right way every time.

At IFSS, life safety is more than a trade; it is a responsibility we take personally. That responsibility shapes how we design, install, inspect, maintain, and service critical systems, and it defines how we show up for our clients and for one another. Our work is grounded in quality craftsmanship, integrity in action, accountability, reliability, and a relentless pursuit of excellence, with safety and trust at the center of every decision.

From initial design through long‑term service and code compliance support, we take a thoughtful, personalized approach because protecting people and assets requires more than technical skill; it requires care, follow‑through, and pride in the outcome.

Our mission is simple and non‑negotiable: to passionately protect lives and assets by delivering exceptional experiences every time. When you join IFSS, you become part of a team that values collaboration, professionalism, and purpose and that takes pride in protecting what matters most.

Fire, Life, & Your Safety. Always.

• Organize and manage service appointments, inspections, and maintenance schedules for technicians, ensuring timely and efficient operations.
• Assist in setting up new service calls.
• Ensure accurate input of project details, scope of work, and other relevant information.
• Review technician time in comparison with the schedule to ensure accurate timecards.

• Act as the primary point of contact for clients regarding service requests, inspections, and follow‑ups.
• Provide excellent customer service and support throughout the process.

• Maintain accurate records of service and inspection reports, ensuring compliance with local, state, and federal regulations.
• Prepare and distribute inspection certificates and reports to clients.

• Assist technicians by providing necessary information and resources for service calls.
• Ensure technicians have the tools and parts needed to perform their duties effectively.

• Stay informed about industry standards and regulations related to fire alarm systems.
• Ensure all inspections and services adhere to relevant codes and guidelines.
• Ensure that all reports meet local AHJ requirements.

• Ensure all service account web portals are up to date and compliant at all times.

• Procure and manage parts and supplies required for service and inspection work.
• Coordinate with suppliers for timely procurement.

• Ad‑hoc reports as requested.

• Assist in training new team members on processes and best practices related to service coordination and compliance.

• Prepare invoices for the service division, ensuring accurate billing rates based on technician time on‑site, cost for materials, and work performed.

• Perform other duties as assigned.

• Proficiency in Microsoft Office Suite.
• Strong data entry skills with accuracy in financial calculations.
• Ability to schedule and coordinate service calls, inspections, and maintenance activities.
• Ability to set up new service calls and accurately input project details and scope of work.
• Ability to review technician time against schedules for timecard accuracy.
• Ability to prepare and distribute inspection certificates and service documentation.
• Ability to prepare service invoices based on technician time on‑site,…