Infrastructure Technician III

As an
Infrastructure Technician III
, you are the technical expert and frontline leader who ensures that the data, voice, fiber, and low voltage systems powering world-class environments are installed with precision, quality, and unmatched professionalism. This is a senior level, hands-on role where your expertise in structured cabling, fiber optics, and ICT systems sets the standard for the entire team.

If you’re a highly skilled technician who thrives on solving complex challenges, mentoring others, and delivering excellence in high stakes environments like data centers, enterprises, and advanced facilities—this is where your experience becomes impact.

Install, service, upgrade, and decommission complex structured cabling systems, including Cat5e/Cat6/Cat6A, fiber optic systems, and low voltage technologies.

Execute high skill work such as fusion splicing high strand ribbon fiber, terminating and testing copper and fiber, and performing advanced troubleshooting.

Install and remove infrastructure components including racks, cable trays, cabinets, pathways, and network devices.

Apply deep knowledge of TIA/BICSI standards, building codes, and life safety requirements.

Conduct Fluke DSX
8000 testing, OTDR testing, inspection, documentation, and remediation.

Install servers, rack and stack equipment, patch panels, bonding, fire stopping, and cable channeling.

Troubleshoot and support network devices; experience with Cisco routers is a strong plus.

Act as the first level of field leadership: ensuring
Safety First
, followed by Quality, then Production.

Mentor and guide Technicians I & II, leading by example in workmanship, professionalism, and customer service.

Coordinate workflows with team members to keep projects on schedule and compliant with scope.

Serve as a customer-facing technical professional with exceptional communication and service skills.

Provide clear updates on project status, technical challenges, and resolutions.

Support emergency service requests, ensuring timely response and SLA compliance.

Maintain accurate electronic and written documentation for time, materials, testing results, and work progress.

Request tools, supplies, and materials to ensure readiness and job site efficiency.

Participate in required meetings, training, and workshops to maintain expertise and certifications.

Deep knowledge of TIA/BICSI standards and ICT best practices

Fiber & copper termination and testing (Fluke DSX
8000, OTDR, VFL)

Patch panel installation, rack and stack, and network device mounting

Reading/creating port maps and technical documentation

Ability to use laptops/tablets with digital work software

Understanding of switching, routing, and low voltage signal flow

Knowledge of Cisco router installation and configuration (preferred)

Positive “cando” attitude and strong team leadership mindset

Punctual, professional, and reliable

Strong collaboration and conflict resolution abilities

High attention to detail and pride in workmanship

Ability to work independently with minimal supervision

Associate degree or technical certification
or equivalent work experience

5+ years installing, maintaining, and troubleshooting low voltage cabling systems

Proven ability to install, terminate, test, and certify copper and fiber systems

Experience with major manufacturers (Panduit, Comm Scope, Corning, Leviton, etc.) preferred

Understanding of NEC, ANSI, TIA, EIA, and BICSI standards

Ability to read blueprints and construction drawings

Valid driver’s license and clean driving record

Tech III is the
first level of field leadership at Black Box.

Primarily indoors, occasionally outdoors

Moderate noise typical of construction and data center settings

Regularly required to sit, kneel, stoop, climb, bend, reach, talk, hear

Frequently required to stand and walk for extended periods

Must be able to…