Field Service Technician

Position Summary

Field Service and Start-up Technician responsible for start‑up, installation supervision, training, maintenance and field troubleshooting and repair of air handling systems provided by the Company in any of the three operating divisions:
Johnson, Marcraft and Arizon Structures.

Responsibilities include:

• Provide installation supervision to contractors or owners relative to unit re‑assembly and/or installation.
• Provide or supervise unit start‑up.
• Provide customer or third‑party service provider training relative to unit maintenance procedures.
• Perform routing/scheduled unit maintenance.
• Read and interpret blueprints and schematics to determine pipe sizes, layouts, and equipment installation points.
• Provide other maintenance, service or troubleshooting services as required.
• Provide phone support to diagnose customers or third‑party service provider diagnoses and repair of our equipment.
• Coordinate travel/site‑visits with Customer Service Organization to optimize travel to nearby sites.
• Assist Customer Service Manager in estimation, contract/scope development and billing of services.
• Generate and file field service reports on a timely basis.
• Plan and conduct trips in accordance with corporate travel policy.
• Travel as a primary element of the position.
• Actively utilize company software & IT infrastructure to maintain project documentation and facilitate coordination with other company functions.
• Physically able to bend, twist, push and pull.
• Physically able to lift to 50 pounds.
• Reliable transportation is a must.
• Must have a can‑do, positive attitude, and be able to thrive working in a fast‑paced team environment.
• Pass a background check and drug test.
• Other duties assigned by management.

• 2 Year Degree in HVAC Technology, Manufacturer Sponsored Training (e.g. Trane, YORK, Carrier, McQuay).

On like equipment, or equivalent experience.

• 5-10 years’ experience in Field Service and Start-up Technician role preferred, but a minimum of 2-5 years will be considered.

• HVAC experience with operational knowledge of fans, coils, refrigeration, piping, sensors, and controls.
• Electrical knowledge and understanding of NEC requirements for installation.
• Working knowledge of controls operation platforms and BAS.
• Experience in Power Flame gas burner control and tuning. Knowledge of National Fuel Gas Code.
• Pipe fitting experience a plus.

• Ability to travel overnight on a routine basis.
• MS Office Applications: WORD, EXCEL, OUTLOOK.
• Must have valid driver’s license and passport.
• Ability to independently generate, read and interpret equipment test reports.
• Ability to operate lifts, safety and fall protection equipment.
• Ability to lift, handle and operate equipment as required.
• OSHA 10 training or greater.
• Ability to climb ladders, stand for long periods of time and work in confined spaces.
• Good oral and written communication skills.
• Interpersonal skills to effectively interact with company and customer engineers and service personnel.
• Desire to improve/upgrade capabilities as well as learn new skills that will advance productivity and efficiency.
• Ability to work independently, effectively manage time and organize activities effectively.