Broadband Service Technician

Join the Team Bringing Fast, Reliable Broadband Internet to Rural Missouri!

Green Hills Communications is seeking a customer-focused, hands-on Fiber & Broadband Service Technician to install, troubleshoot, and maintain broadband and voice services for residential and business customers.

If you enjoy solving technical challenges, working independently, helping customers, and spending your day in the field rather than behind a desk, we'd love to meet you.

As a Fiber & Broadband Service Technician, you will be responsible for installing new services, diagnosing service issues, and ensuring customers receive an exceptional experience from Green Hills Communications.

Responsibilities Include:

• Install broadband, voice, and customer-premise equipment
• Troubleshoot and repair broadband service issues
• Analyze and optimize customer Wi‑Fi networks
• Test, program, and configure networking equipment
• Wire and connect customer equipment and structured cabling
• Locate aerial and buried telecommunications facilities
• Educate customers on equipment and services
• Complete installation and repair documentation accurately
• Work safely while adhering to company policies and industry standards
• Deliver outstanding customer service during every interaction

• Experience with fiber optic, broadband, telecommunications, cable, or networking technologies preferred
• Strong troubleshooting and problem-solving skills
• Knowledge of Wi‑Fi networking and customer-premise equipment
• Ability to read specifications, diagrams, and technical documentation
• Comfortable working both independently and as part of a team
• Strong communication and customer service skills
• Detail-oriented with excellent organizational skills

• High school diploma or GED required
• Technical training in telecommunications, electronics, networking, or related field preferred
• Relevant experience may be substituted for formal education
• Valid Missouri Class E Driver's License require

This position requires:

• Frequent standing and walking
• Working outdoors in varying weather conditions
• Occasional climbing, kneeling, and stooping
• Ability to lift and carry up to 30 pounds
• Driving between customer locations throughout the service area

At Green Hills Communications, we are committed to connecting our communities with world-class broadband services while maintaining the hometown values our customers trust.

We offer:

• Competitive pay
• Paid training and development opportunities
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Company vehicle and tools (if applicable)
• Stable employment with a growing fiber broadband provider
• A supportive, team-oriented culture

• Full-Time
• Monday through Friday
• Weekend On-call rotation and occasional overtime may be required

Join a company that is helping transform communities through the power of fiber broadband. If you're ready for a rewarding career in telecommunications and technology, we'd love to hear from you. No Telecom Experience? We will train the right candidate!

Green Hills Communications is an Equal Opportunity Employer.