Corrosion Technical Support Specialist

Join Us as a Corrosion Technical Support Specialist at Potter Global Technologies

At Potter Global Technologies, we’ve been protecting lives around the world for over 125 years—and we’re just getting started. We’re a global leader in life safety solutions, committed to saving lives through innovative technology and trusted partnerships.

Our vision is for our customers to know us globally as their innovative, easy-to-do-business-with, best-in-class life-safety product partner. And our mission? With a passion for creating safer environments worldwide, our mission is to provide our customers with a team of real people that connect them with reliable expertise in life safety applications.

If you're inspired by purpose, energized by collaboration, and thrive in an environment of feedback, ownership, and experimentation—you’ll feel at home here.

As a Corrosion Technical Support Specialist, you will deliver hands‑on technical support for Potter’s corrosion‑mitigation products, focusing on Intelli Gen™ nitrogen generators, Intelli Purge® devices, air maintenance equipment, analyzers, controls, and related accessories used in dry and preaction sprinkler systems. You’ll guide contractors, technicians, distributors, engineers, facility teams, and internal partners through installation, commissioning, troubleshooting, maintenance, and parts identification while diagnosing whether issues stem from equipment faults, installation errors, incoming power, environmental conditions, or connected sprinkler‑system performance.

• Provide prompt technical support for Potter corrosion‑mitigation and fire suppression products through phone, email, virtual meetings, and occasional on‑site assistance.
• Lead structured troubleshooting by gathering generator model details, serial numbers, date codes, alarm or maintenance messages, operating pressures, cycle times, runtime, leak rates, nitrogen purity readings, maintenance history, and supporting photos or video.
• Diagnose complex mechanical, pneumatic, electrical, electronic‑control, communication, and application issues involving compressors, pressure switches, regulators, solenoid valves, filters, condensate drains, membrane separators, tanks, sensors, power supplies, controllers, displays, and purge valves.
• Guide qualified field personnel through safe installation, startup, commissioning, functionality testing, system filling and purging, programming, network setup, preventive maintenance, and equipment isolation in alignment with Potter documentation.
• Use controller history, remote‑monitoring data, wiring and piping diagrams, pressure and purity measurements, and isolation tests to determine whether issues originate from the generator, accessories, incoming power, installation, site environment, or the connected sprinkler system.
• Support application questions related to dry and preaction sprinkler systems, air or nitrogen maintenance, system capacity, leak rate, purge performance, corrosion mitigation, and equipment operating conditions.
• Identify compatible replacement parts and maintenance items by model, date code, product generation, and component version; coordinate warranty, RMA, replacement, and field‑service needs as required.
• Document troubleshooting steps, measurements, decisions, parts recommendations, follow‑up actions, and final resolutions accurately within the CRM system.
• Analyze recurring product or application trends and elevate complex, safety‑related, or unresolved issues to Product Management, Engineering, Quality, Manufacturing, or Sales with clear evidence and recommended next steps.
• Develop and maintain technical resources, including bulletins, application guides, FAQs, troubleshooting workflows, service checklists, and knowledge‑base content.
• Support customer and partner training initiatives through technical presentations, demonstrations, webinars, and training events.
• Stay current on applicable codes, standards, product updates, and corrosion‑mitigation practices, and participate in customer meetings, trade shows, and field‑support activities as needed.
• Perform other duties as assigned.

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