Field Service Technician

Field Service Technician

Industrial Machinery | Automation | Customer Support

Join a respected industry leader with over 36 years of success representing premier machine manufacturers from Germany.

If you're a hands-on technician who enjoys troubleshooting complex machinery, working directly with customers, and balancing field service with technical support responsibilities, we'd like to talk with you.

As a Field Service Technician , you will troubleshoot, repair, commission, and maintain sophisticated foam molding equipment at customer facilities throughout North America and occasionally internationally. You will also play a critical role in supporting customers remotely from our office through technical troubleshooting, service coordination, and parts support.

This position consists of approximately:

• 40% travel supporting customers in the field
• 60% office-based work providing technical support, documentation, diagnostics, and customer assistance

Please note: The office portion of this role is a core responsibility and not an occasional assignment. Successful candidates must be engaged and productive in both environments.

• Install, commission, and start up new equipment.
• Troubleshoot and repair mechanical, electrical, pneumatic, and hydraulic systems.
• Diagnose machine performance issues and determine root causes.
• Perform preventative maintenance and equipment inspections.
• Verify proper operation through testing and performance validation.
• Train customer personnel on equipment setup, operation, maintenance, and repair.
• Complete service documentation and detailed field reports.

• Provide telephone and remote troubleshooting support to customers.
• Work directly with customers to diagnose equipment issues and recommend solutions.
• Coordinate with equipment manufacturers and vendors to obtain technical support and diagnostic information.
• Process warranty claims and document warranty-related concerns.
• Order and coordinate replacement parts.
• Complete work orders, service reports, and customer correspondence.
• Identify opportunities for aftermarket parts sales, retrofits, upgrades, and service offerings.

• High School Diploma or GED.
• Valid Driver's License.
• Previous Field Service Technician, Maintenance Technician, Industrial Maintenance, or related technical experience.
• Strong mechanical aptitude and troubleshooting skills.
• Ability to travel domestically on a regular basis and internationally when required.
• Ability to work independently with minimal supervision.
• Excellent customer service and communication skills.

Candidates should be able to:

• Read and interpret electrical, pneumatic, hydraulic, and mechanical schematics.
• Read and understand operator and parts manuals.
• Inspect equipment and identify faults and malfunctions.
• Master machine operating and control functions.
• Utilize electrical and mechanical testing equipment.
• Troubleshoot and repair machinery effectively.
• Diagnose root causes and implement corrective actions.
• Submit detailed service reports and document machine performance.
• Create clear punch lists and follow-up action plans.

• Industrial machinery troubleshooting.
• PLC-based equipment troubleshooting (Siemens experience is highly desirable).
• Electrical controls and automation systems.
• Hydraulic and pneumatic systems.
• Customer training and technical instruction.
• Microsoft Excel, Word, Acrobat, and Windows-based software systems.

• Enjoys both field service work and office-based technical support.
• Is highly organized and self-directed.
• Builds strong relationships with customers.
• Takes ownership of technical issues through resolution.
• Thrives in a small-company, family-oriented environment.
• Enjoys solving complex mechanical and electrical problems.
• Can communicate technical information clearly to customers and colleagues.

We offer a highly competitive compensation and benefits package, including:

• Competitive base salary
• Annual performance bonus
• 100% company-paid health insurance
• Company-paid dental and vision coverage
• SEP retirement plan with annual company contributions
• Company credit card for business travel expenses
• Company-paid travel expenses, including meals during business travel
• Stable, family-friendly work environment
• Opportunity to work with industry-leading German machinery manufacturers

For more than 36 years, we've built our reputation around quality equipment, exceptional service, and strong relationships with both customers and manufacturers. You'll join a close-knit team where your contributions matter, your expertise is valued, and your work directly impacts our continued success.

$62,000.00 to $70,000.00 per year

Military connected talent encouraged to apply

The Company will consider qualified applicants with arrest and conviction records

The…