Drain Technician

Career Opportunities with Antons Plumbing, Heating/Cooling, Energy Experts

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The Drain Technician serves to temporarily restore flow to the customer’s home and generates leads to our Sewer team to develop long-term solutions. You will interact daily with multiple customers and serve on an on-call duty rotation to meet the needs of after-hours calls.

• Affordable, High Quality Health Care options (company pays 70%)
• Company subsidized Health Savings Accounts
• Employer-Paid Basic Life and AD&D Insurance
• Employer-Paid Short- and Long-Term Disability Insurance
• Consistent, Year-Round Work – We keep our teams busy in every season
• 401(k) with Significant Company Match – Plan for your future while you build your career
• Fully Stocked Company Vehicles
  -So you can focus on the job and get started quickly
• Paid Time Off – Including holidays, floating holidays, and PTO
• Company-Provided Tools, Uniform, and Tablet
• Employee and Family Discounts
• Apprenticeship Programs and On-the-Job Training – Learn quickly and grow your career
• Trades License Incentive Payout Program – Earn cash incentives for achieving key licensing milestones! We recognize the value of your hard work and investment in professional growth—when you obtain or upgrade your trade license, you’ll receive a financial reward for your accomplishment
• Positive, Team-Focused Culture

• Locate blockages and temporarily restore flow to the home drain lines
• Educate the customer on better practices to care for their sewer system
• Convert the job into a lead for a Sewer Sales team member to come out and develop long-term service options to meet the home repair needs of the client
• Establish customer rapport to ensure the highest levels of customer satisfaction
• Collect client information and maintain accurate interaction notes
• Share with the customer about company perks like memberships and financing options
• Use mobile technology and field service applications to take photos, document job details, and complete work orders.
• Collect payment for completed work providing necessary documentation to the customer and company
• Participate in all required company trainings and meetings
• Serve on an on-call duty rotation
• Travel to customer homes

• Work Experience: 1 year of previous plumbing, drain cleaning, or related experience
• Education: High school diploma or GED equivalent
• Licenses and
  
  Certifications:
  
  Valid driver’s license
• Computer
  
  Skills:
  
  Customer relationship management (CRM) software, intermediate knowledge of Microsoft Office knowledge including Outlook and Excel
• Organization
  
  Skills:
  
  High attention to detail is a must. Must be able to communicate updates quickly and efficiently with accurate records to the sales team. Ability to maintain a clean and organized work truck
• Communication
  
  Skills:
  
  Communicate with customers daily in a professional and ethical manner when representing the company. Interactions can be exchanged in person, in writing, or by telephone or e-mail

• Work Experience:
  
  Previous experience or knowledge of plumbing, sewer, or drain
• Computer
  
  Skills:
  
  Knowledge of Service Titan software

Physical Requirements:

This position requires frequent standing, walking, sitting, bending, stooping, squatting, kneeling, crouching, crawling, twisting, reaching, climbing stairs and ladders, and working in confined or restricted spaces such as basements, crawlspaces, and…