Field Service Technician- Amazon SCK- Stockton, CA

Position Summary

The Field Service Technician will support our fuel cell products currently installed in electric lift trucks, including performing preventative maintenance and resolving breakdowns. This role involves installing and servicing fuel cells at a specific location, reporting breakdown events, ordering parts, and maintaining fuel cells. The position offers exposure to customer personnel and electric lift truck operators, requiring strong technical, communication, interpersonal, and motivational skills.

• Maintain and service fuel cells at customer sites.
• Perform diagnostics, troubleshooting, and evaluations to maintain the fleet.
• Execute specialized service procedures, including field retrofits, software and hardware upgrades.
• Provide on‑call and emergency support to customers as required.
• Purchase tools, equipment, and parts for customer service and support.
• Maintain ongoing communication with customer personnel and hydrogen suppliers.
• Report breakdown events, parts ordering, and fuel cell performance.
• Maintain high‑pressure hydrogen storage, 480
  
  VAC, flammability, cryogenic liquid, high pressure gas and fueling systems.
• Complete administrative duties and documentation: incident reports, service logs, inventory maintenance and site documentation.
• Adhere to safety procedures in the field or customer sites.
• Travel as required for business needs.
• Represent Plug Power in a professional manner and perform other duties as assigned.

• Minimum high school diploma or equivalent with technical electrical coursework.
• Three (3) or more years of direct experience in mechanical and electrical troubleshooting.
• Formal training and education may be considered in lieu of direct experience.
• Valid driver license, clean driving record, and ability to safely operate a motor vehicle.
• Ability to lift 50 pounds on a regular basis unassisted.
• Knowledge of lift truck operation and applications is highly preferred.
• General mechanical aptitude required.
• Computer and software skills:
  Word, PowerPoint, Excel, Outlook.
• Dynamic interpersonal skills and effective communication with diverse audiences.
• Excellent verbal and written communication skills.
• Creativity in solving technical problems.
• Ability to work independently.
• Uncompromising dedication to quality.
• Exceptional time management skills and ability to handle multiple tasks.
• Punctual and reliable.
• Technician must provide own standard set of tools; specific fuel cell tools will be provided by Plug Power.

$24.50 - $28.50 hourly.

• Base salary determined by education, experience, skills, and geography.
• Pay range may not include local geographic variations; HR will discuss differences.
• Health, Dental & Vision Insurance eligibility starting from the first day of hire.
• 401(k) with 5% company match.
• Bonus eligibility.
• Paid time off including vacation, personal, floating holidays, sick and volunteer time off.
• Paid holidays.
• Lifestyle Reimbursement Program.
• Education Assistance.
• Global access to mental health support and counseling professionals.
• Employee Assistance Program.

Plug Power Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.