Field Operations Technician Job Saginaw Missouri USA,Trades / Skilled Labor

Location: Saginaw

Provide an elite customer service experience to all customers
De-escalate customer concerns professionally
Perform on-site installation and repair of internet, copper and fiber cabling, rack-mounted routers, and demarcation extensions at customer locations
Identify, analyze, and resolve technical issues
Install cable runs and swap out cards
Install data circuits for internet connections
Perform installation, repair, configuration, and testing of MACD on Nokia, Infinera, and Ciena equipment
Support customer optical, electrical, voice, and data services
Test circuits using optical time domain reflectometers (OTDR)
Maintain and follow Ledcor’s safety program when using vehicles, tools, and equipment
Work independently in a self-managed environment
Travel to customer locations using a company-provided vehicle

Requirements

Five plus years of experience in telecommunications, business installation and service for electronics, appliances, security, and/or cabling
Positive, can-do attitude and customer-focused approach
Strong knowledge of Microsoft Office suite
Experience working independently in the field and thriving in a dynamic environment
Clear and efficient verbal and written communication skills
Ability to work on-call evenings and weekends
Ability to travel with a company-provided vehicle
Ability to sit, stand, bend, climb, lift up to 50 pounds, work at heights and in confined spaces, and work in safe weather conditions
Must be eligible to work in the United States
Degree or diploma from a technical college preferred

Core Competencies

Demonstrates expertise in telecommunications installation and service, with a strong focus on customer satisfaction and technical problem-solving. Proficient in the installation, repair, and testing of various telecommunications equipment and cabling systems.

Highest-signal resume keywords

Telecommunications Installation
Customer Service Experience
Technical Issue Resolution
Optical Time Domain Reflectometer (OTDR)
Microsoft Office Suite

ATS Optimization Keywords Hard Skills

Installation of Internet Cabling
Repair of Copper and Fiber Cabling
Configuration of MACD
Testing of Data Circuits
Installation of Rack-Mounted Routers
Installation of Data Circuits
Cabling Installation
Technical Troubleshooting
Equipment Maintenance
Installation of Demarcation Extensions

Soft Skills

Clear Communication Skills
Positive Attitude
Customer-Focused Approach
Ability to Work Independently
Problem-Solving Skills

Industry Keywords

Telecommunications
Business Installation
Cabling
Technical College Degree
On-Site Installation

Tools & Technologies

Nokia Equipment
Infinera Equipment
Ciena Equipment
Company-Provided Vehicle
Safety Equipment