Family Case Specialist

General Summary

Family Case Specialist is responsible to provide case management services to families enrolled in the subsidized childcare program. Family Case Specialists will perform their duties in compliance with their funding source contracts and guidelines.

• Ensure that all assigned cases are maintained up to date and are re‑certified in compliance with contracts Funding Terms & Conditions and agency policies and procedures.
• Perform case maintenance such as initial enrollments, re‑certifications, provider changes and any other job‑related duties.
• Maintain an ongoing appointment book to ensure that the appointment is given sufficient time to complete the purpose of visit by the participant.
• Obtain, read, and understand program Funding Terms & Conditions, program philosophy, the personnel handbook, parent and provider handbooks and any other job‑related material covering all aspects of the program.
• Must have the ability to follow up on all cases to ensure that all contract information is accurate.
• Assist with provider and parent concerns, to resolve issues affecting program.
• Print and mailout all assigned caseload attendance logs to the childcare provider in a timely manner.
• Recruit families in need of care and maintain an up‑to‑date eligibility list.
• Enroll families, in accordance with all applicable rules and regulations, as directed by Program Supervisor/Manager/Director.
• Ability to process, bill, and reconcile family fee payments and accounts, in accordance with all applicable rules and regulations.
• Adhere to organization and program policies, standards, and procedures.
• Safeguards confidentiality of information and records.
• Regular attendance based on program needs and requirements.
• Duties and responsibilities may be added, deleted, and/or changed at the discretion of the program.
• Performs other related duties as assigned.

• High School Diploma or equivalent; AA degree or higher preferred.
• Bi‑lingual English/Spanish required.
• Ability to perform complex program requirements.
• Ability to work Monday through Friday, regular schedule hours and on weekends if needed.
• Strong organizational, analytic, and administrative skills.
• Proficient in reading, writing, math, and understanding of work‑related material.
• Strong written and oral communication skills required.
• Excellent customer service and problem resolution skills.
• Computer skills with proficiency in Microsoft Office and internet.
• Experience handling sensitive and confidential matters.
• Experience working with childcare providers and CalWORKs participants receiving subsidized childcare assistance preferred.
• Working knowledge of existing County welfare system, preferred.
• Sincere commitment to provide quality service to the public.
• Sensitivity and ability to work well with diverse social, ethnic, religious, and cultural groups.
• Must be able to work with minimum supervision in a fast‑paced environment.
• Must be in good physical and mental condition.
• Must pass the T.B. test, drug screening and physical examination.
• Successful background and criminal clearance required and maintained, but not limited to California Department of Justice (DOJ), Federal Bureau of Investigation (FBI), and Child Abuse Index, or required by the program.
• Must always possess Live Scan clearance during employment. Revoked fingerprint clearance will lead to immediate termination of employment.
• Must possess own vehicle, a valid California Driver’s License and appropriate automobile insurance at all times.
• Ability to drive and travel, as required.
• Ability to maintain cooperative, diplomatic working relationships with co‑workers, supervisors, and the public; work as part of a team and collaborate with colleagues; and complete projects under the tight deadlines even when there are competing requirements and changes in assignments.

• Personal Time Off (PTO) – Vacation/personal days or sick time.
• Paid Sick Time – 48 hours
• Paid Holidays per Calendar Year – 12 paid holidays.
• Bereavement Leave – 5 paid days.
• Jury Duty – 5 paid days.
• Medical, dental, and vision insurance Paid 100% by MAOF.
• 403(b) Retirement Plan – 5% employer match – 100% vested.
• Basic…